The Application Operations Governance Lead is an Executive Level 1 role accountable for establishing, coordinating and continuously improving application operational governance across the Bureau’s application landscape. Consistent with EL1 work value and Integrated Leadership System expectations, the role translates organisational and IT Services priorities into practical governance arrangements that strengthen service stability, operational discipline, risk management, stakeholder confidence and continual improvement.

The role provides direction, coordination and professional judgement across the core Application Operations functions, including Build Services, DevSecOps Application Engineering, Run Teams and Run Governance. Working with Service Delivery Managers, technical leads, delivery teams and business stakeholders, the role aligns operational activities to organisational objectives, uses evidence to support decisions, manages competing priorities and promotes consistent practices across the application portfolio.

As the central point for application operational governance, the role leads and coordinates common operational disciplines including after-hours support, service level management, transition to operations, application lifecycle planning, CAB and ITSM governance, budget reporting alignment, engagement with system owners, and application operational input to vendor and contract coordination. The role operates with a high degree of independence within agreed priorities, exercises judgement on operational risk and service performance matters, and provides explicit advice to support informed decision-making.

This role reflects EL1 expectations by providing leadership within a defined function, building organisational capability, nurturing productive relationships, responding flexibly to change, delivering intended outcomes and modelling APS values, accountability and sound judgement. It remains deliberately focused on the application systems landscape and complements, rather than duplicates, Service Delivery Manager accountability for supplier governance, vendor performance, commercial management and external service delivery outcomes.

1.



Lead the establishment and continuous improvement of application operational governance arrangements, translating Bureau and IT Services priorities into practical controls, accountabilities, reporting mechanisms and ways of working across the application portfolio.
2. Apply sound judgement and evidence-based analysis to identify service performance issues, operational risks, dependencies and improvement opportunities, and provide clear advice to support informed decision-making by managers and senior stakeholders.
3. Build and sustain productive relationships with system owners, Service Delivery Managers, technical leads and business stakeholders, facilitating cooperation and aligning application operational priorities, service expectations and improvement activities with agreed outcomes.
4. Lead the management of application service levels and operational performance, establishing and overseeing agreed performance measures, thresholds, and reporting cadences in partnership with the Service Delivery and Performance Reporting team. Drive accountability for meeting service commitments, customer expectations, risk controls, and service stability through proactive monitoring, governance, analysis, and continuous improvement initiatives.
5. Coordinate application operational planning and prioritisation across Build Services, DevSecOps Application Engineering, Run Teams and Run Governance, balancing workforce capacity, budgets, delivery dependencies, risks and improvement initiatives to deliver practical outcomes.
6. Drive continual improvement and application operational maturity by strengthening governance processes, standardising practices, uplifting team capability, coaching staff and adapting approaches in response to changing service requirements.
7. Represent Application Operations in governance forums and stakeholder meetings, providing professional advice on application operational governance,



service performance, operational risk, controls, transition readiness, service continuity and improvement priorities.
8. Lead governance and coordination of the application after-hours support capability, including workforce planning, capability development, succession planning, escalation pathways, budget alignment and clear processes that support reliable, resilient and sustainable application operations.
9. Contribute to and lead implementation of the application operations governance roadmap, ensuring plans, milestones, responsibilities and review mechanisms are clear, achievable and aligned with Bureau priorities, transition to operations requirements and future service demands.
10. Establish and improve application performance measurement and reporting frameworks, drawing on ITIL, DevSecOps and application lifecycle management principles to provide practical insights on service performance, system health, resource utilisation, operational risk, resilience and investment priorities.
11. Coordinate application-related CAB, ITSM, release, transition and operational governance processes, ensuring changes, releases, deployments, operational dependencies and readiness risks are visible, understood and managed in line with agreed governance requirements.
12. Provide Service Delivery Managers with application operational insights relevant to vendor and contract coordination, while maintaining clear separation from Service Delivery Manager accountability for supplier governance, vendor performance, commercial management and external service delivery outcomes.
13. Model APS values and EL1 leadership behaviours by exercising accountability, maintaining integrity, communicating clearly, supporting inclusive and respectful ways of working, and ensuring governance activities are documented, transparent and fit for purpose.
14. Other duties as required to contribute to IT Services program outcomes.
15. Compliance and Safety: Adhere to the Bureau’s Social Justice Strategy, APS Values, and Code of Conduct, and ensure compliance with Bureau work health and safety policies, taking reasonable care for your own and others' safety in the workplace.

📌 Application Operations Governance Lead (Australia)
🏢 Bureau Of Meteorology
📍 Australia