About the Role

Big W is seeking an enthusiastic and customer-focused Book Associate to join our team in a high-volume store that consistently ranks among the top in sales. This fast-paced environment requires strong organisation, teamwork, and the ability to keep the department running efficiently during busy trading periods.

As a Book Associate, you will play an important role in ensuring customers have access to a wide range of books while maintaining an attractive and well-stocked department. A key challenge in this role is efficiently managing and getting stock out to the floor quickly, ensuring shelves remain full despite high sales and constant product movement.

Key Responsibilities

- Deliver excellent customer service by assisting customers in finding books and related products
- Maintain the presentation and organisation of the book department
- Replenish shelves quickly and efficiently to keep up with high sales volume
- Manage incoming stock and ensure timely stocking of new titles and bestsellers
- Assist with merchandising displays and promotional setups
- Support inventory checks and stock management processes
- Work collaboratively with team members to maintain store standards in a busy environment

Challenges of the Role

- Working in a high-volume,



top-performing store where stock moves quickly
- Ensuring fast and productive stock replenishment to keep shelves full
- Managing busy periods while maintaining excellent customer service
- Keeping the department organised despite constant product turnover

Skills & Requirements

- Passion for books and reading
- Strong organisational and time-management skills
- Ability to work efficiently in a fast-paced retail environment
- Excellent communication and customer service skills
- Attention to detail when managing stock and displays
- Flexibility to work evenings, weekends, and public holidays

What We Offer

- A supportive and energetic team environment
- Staff discounts across a wide range of products
- Opportunities for training and development
- Experience working in a top-performing retail store

How to Apply If you enjoy books and thrive in a fast-paced retail setting, we would love to hear from you. Please submit your resume along with a short cover letter outlinin

Pay: $28.28 – $35.60 per hour

Expected hours: 10.0 per week

Benefits

- Employee discount

Experience:
- Working with Books: 2 years (Preferred)

Location:
- Ballarat VIC 3350 (Preferred)

Work Location: In person

📌 Book Associate – BIG W (Ballarat)
🏢 Big W
📍 Ballarat