We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.
The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.
Key Responsibilities
Respond to reservation inquiries
Research available options
Gather customer preferences and information
Assist with coordinating reservations
Review reservation details for accuracy
Provide confirmations and relevant informationAssist with modifications and updates
Communicate with providers when necessary
Maintain organized reservation records
Follow up regarding outstanding details
Provide professional customer assistance
Qualifications
Strong customer-service skills
Excellent attention to detail
Good written and verbal communication
Solid organization
Basic computer proficiency
Comfortable researching online
Ability to learn reservation systems
Dependable and self-motivated
Solid time-management skills
Previous Reservation Experience Is Helpful But Not Required
Why Choose Us?
Remote Environment: Provide reservation support remotely
Flexible Scheduling: Organize your availability around customer needs
Training Available: Learn reservation processes and systems
Ongoing Support: Access educational resources and continued guidance
Professional Development: Build customer service, research, organization, and communication skills
Varied Responsibilities: Work with different customer requests and reservation needs
BBB Remote Site Services is a leading provider of mobile accommodation and site support solutions across remote and regional Australia. We specialise in the hire and servicing of mobile accommodation units, kitchens, industrial and exploration caravans, generators, water systems, and portable buildings—alongside fully integrated catering, cleaning, and site management services.
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