Practice Lead - Business Analysis

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

Let’s create a brighter future together, let’s make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

As Practice Lead, Business Analysis, you will shape the future of business analysis across Zurich Australia’s Technology teams. You will lead the practice through its next stage of maturity, building an AI-enabled capability that delivers faster, clearer and more connected outcomes across the software development lifecycle.

This is a visible leadership role for someone who can challenge the status quo and turn a bold strategy into practical change. You will develop our people,



introduce meaningful measures of success and work hands-on with business and technology leaders to simplify complex change.

You will also be responsible for the following:

- Lead the Business Analysis practice strategy, standards, quality framework and AI enablement roadmap.
- Build an inclusive, high-performing community by coaching leaders and analysts, strengthening career pathways and developing future-ready capability.
- Redesign analysis workflows and introduce practical AI-enabled approaches that improve speed, quality and business outcomes.
- Lead discovery and analysis for complex change, turning ambiguity into transparent options, requirements and recommendations.
- Establish meaningful practice measures, including analysis turnaround, requirements quality, rework, adoption and delivery outcomes.
- Connect business analysis with product, architecture, engineering, quality and platform teams to reduce handovers and create a stronger end-to-end delivery experience.

Important to your success – let’s grow together

You are a curious and courageous change leader who looks beyond established ways of working and is prepared to test, learn and adapt. You build trust through clear communication, constructive challenge and the ability to make a complex story easy for stakeholders at every level.

In order to be successful,



you will have the following:

- Significant business analysis experience delivering complex change, supported by demonstrated practice or capability leadership.
- Experience leading meaningful transformation within a business analysis, product, technology or comparable knowledge-based function.
- Demonstrated success turning strategy into action, including hands-on leadership of change, sustained adoption and measurable improvement.
- Experience leading and developing people, establishing professional standards and building solid career and capability frameworks.
- Strong skills in discovery, facilitation, process redesign, requirements management, acceptance criteria and traceability.
- Experience applying business architecture techniques and operating effectively within insurance, financial services or another regulated environment.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower your people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‑voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine po

📌 Practice Lead (Australia)
🏢 Zurich Insurance Company
📍 Australia