About The Role

Corporate Solutions is seeking a motivated and commercially minded Casualty Claims Specialist to join our ANZ Claims team. This role is ideal for a lawyer with 3-4 years' post-qualification experience in insurance, litigation or defendant practice, or a claims professional with 5 years' experience handling casualty claims.

You will be responsible for managing a portfolio of Casualty claims from notification through to resolution, while delivering excellent customer outcomes, maintaining robust stakeholder relationships and contributing to portfolio insights and continuous improvement initiatives. You will work closely with brokers, insureds, underwriters, external lawyers and experts, you will help deliver timely, fair and commercially sound claim outcomes while developing your technical claims expertise.

Key Responsibilities

Claims Management

- Independently manage a portfolio of Financial & Professional Lines claims from first notification through to resolution.
- Assess coverage, liability, quantum and reserving requirements.
- Develop and implement effective claim strategies tailored to each matter.
- Monitor claim developments and ensure timely progression of claims.
- Maintain accurate claim records, financial information and management reporting.
- Ensure claims are handled in accordance with internal guidelines, delegation authorities and regulatory requirements.

Technical Analysis

- Review policy wordings and analyse complex coverage issues.
- Assess legal liability exposures, litigation risks and settlement opportunities.
- Review pleadings, legal advice,



expert reports and settlement recommendations.
- Formulate and execute negotiation and resolution strategies.
- Identify emerging risks, trends and lessons learned from claims activity.
- Identify recovery opportunities and pursue subrogation where appropriate

Stakeholder Management

- Build trusted relationships with brokers, insureds, lawyers, underwriting colleagues and internal stakeholders.
- Engage and manage external legal counsel and experts where required.
- Collaborate closely with underwriting, risk, auditors, actuaries, legal, compliance and portfolio management teams.
- Contribute to positive customer experiences while effectively managing claim costs and exposures.
- Participate in claim review meetings and settlement discussions.
- Communicate claim strategies and developments clearly and professionally.

Data, Technology and AI

- Leverage data, analytics and technology tools to support claim decision-making and portfolio insights.
- Demonstrate confidence in using AI-enabled tools and digital solutions to improve efficiency, identify trends and enhance claim outcomes.
- Apply sound judgment when using AI,



validating outputs and ensuring decisions remain evidence-based and compliant.
- Contribute to the adoption of emerging claims technologies and continuous improvement initiatives.
- Embrace new ways of working, including AI-assisted research, summarisation, workflow automation and knowledge management.

Essential

Skills and Experience

- Law degree with 3+ years PQE; or
- 3-5 years' experience managing casualty, liability or general insurance claims.
- Ability to interpret complex policy wordings and legal issues.
- Effective negotiation and stakeholder management capabilities.
- Sound understanding of negligence, liability and damages principles.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and work autonomously.
- Robust stakeholder management and relationship-building capability.

Desirable

- Law degree or relevant insurance qualification.
- Experience managing litigated matters.
- Exposure to multinational programs and complex claims.
- Experience with reserving, portfolio analysis and claims performance metrics.
- Demonstrates AI literacy and confidence using generative AI and digital tools to support legal analysis, claims handling, drafting and decision-making.
- Exposure to litigation and dispute resolution processes.
- Understanding of insurance policy interpretation and coverage analysis.
- Has some Finpro claims management experience or a keen desire to learn Finpro claims

What Success Looks Like

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📌 Claims Specialist (Australia)
🏢 Swiss Re
📍 Australia