At Casey Dentists, our reception team plays an important role in creating a positive patient experience and ensuring the smooth day-to-day operation of our practice.

We are seeking a professional, organised and reliable Receptionist who takes pride in their work, communicates confidently and can manage competing priorities in a busy dental environment.

As the first point of contact for our patients, you will be responsible for delivering exceptional customer service while coordinating appointments, managing patient enquiries, maintaining accurate records and supporting the clinical team to keep the practice running efficiently.

This role would suit someone who is proactive, detail-oriented and comfortable taking ownership of their responsibilities, with the ability to work independently while contributing positively to a team.

Key responsibilities

Patient service and communication: Provide a professional, welcoming experience for patients in person and over the phone, manage enquiries, screen and direct calls, and ensure messages are recorded and followed up appropriately.

Appointment coordination: Manage appointment bookings, confirmations and follow-ups, maintain an accurate and efficient appointment book, and support effective patient flow throughout the practice.

Patient administration: Complete patient check-in procedures, verify relevant patient information and maintain accurate, up-to-date records across practice management systems.

Accounts and payments: Process patient payments, collect deposits and outstanding fees in accordance with practice policies, and complete daily banking records and scheduled banking procedures.

Claims and eligibility:



Verify eligibility and process applicable CDBS and DVA claims accurately and within required timeframes.

Administrative support: Manage incoming and outgoing correspondence, emails, scanning, electronic filing and the distribution of information to the appropriate team members.

Practice coordination: Communicate effectively with dentists, dental assistants and management to support daily operations, minimise disruptions and ensure important information is passed on promptly.

Confidentiality and compliance: Maintain patient privacy and confidentiality while following practice procedures and relevant administrative requirements.

Reception and supplies: Maintain a clean, organised and welcoming reception area, monitor office supplies and amenities, and report reordering requirements to the Procurement Officer.

Continuous improvement: Identify administrative discrepancies, system issues or opportunities to improve efficiency, and communicate these to the appropriate team member.

About the role

At Casey Dentists, our reception team plays an important role in creating a positive patient experience and ensuring the smooth day-to-day operation of our practice.

We are seeking a skilled, organised and reliable Receptionist who takes pride in their work,



communicates confidently and can manage competing priorities in a busy dental environment.

As the first point of contact for our patients, you will be responsible for delivering exceptional customer service while coordinating appointments, managing patient enquiries, maintaining accurate records and supporting the clinical team to keep the practice running efficiently.

This role would suit someone who is proactive, detail-oriented and comfortable taking ownership of their responsibilities, with the ability to work independently while contributing positively to a team.

Key responsibilities

- Patient service and communication: Provide a professional, welcoming experience for patients in person and over the phone, manage enquiries, screen and direct calls, and ensure messages are recorded and followed up appropriately.

- Appointment coordination: Manage appointment bookings, confirmations and follow-ups, maintain an accurate and efficient appointment book, and support effective patient flow throughout the practice.

- Patient administration: Complete patient check-in procedures, verify relevant patient information and maintain accurate, up-to-date records across practice management systems.

- Accounts and payments: Process patient payments, collect deposits and outstanding fees in accordance with practice policies, and complete daily banking records and scheduled banking procedures.

- Claims and eligibility: Verify eligibility and process applicable CDBS and DVA claims accurately and within required timeframes.

- Administrative support: Manage incoming and outgoing correspo

📌 Receptionist (Australia)
🏢 Casey Dentists Pty
📍 Australia