Contact Centre Operator | Parramatta We are seeking experienced Contact Centre Operators to join a large government contact centre supporting travel and recreation services. Key Details

- $37.50 per hour Super
- 35 hours per week
- Contract: 2 December 2026 - 1 June 2027 (with extension potential)
- Location: Parramatta
- 6 positions available
- NSW-based candidates only

About the Role

As the first point of contact for customer enquiries, you will provide exceptional customer service in a fast-paced contact centre environment. You will assist customers, navigate multiple systems, and work collaboratively with a supportive team. About You

- 2-3 years' customer service experience (contact centre or call centre/receptionist experience preferred)
- Strong written and verbal communication skills
- Intermediate computer skills
- Experience with Microsoft Outlook and Teams




- Ability to learn new systems quickly
- Government experience highly regarded but not essential

Working Hours
- Rotating roster between 6:00am and 10:00pm
- Monday to Sunday, including public holidays
- 35 hours per week
- Eligible shift loadings may apply

Training & Development
- Full time paid training provided
- Monday to Friday, 9:00am - 4:30pm
- Ongoing support and coaching during onboarding

Requirements
- High Risk Police Check
- Two professional references
- Virtual interview via Microsoft Teams

Hybrid work arrangements may be available following successful completion of training and competency requirements, subject to business needs.

📌 Contact Centre Operator (Parramatta)
🏢 Ashdown People
📍 Parramatta