Probe CX in Melbourne is seeking a Hardship Customer Service Representative to support banking customers experiencing financial vulnerability. You will handle inbound/outbound calls and messaging, applying empathy, active listening, and compliance.
The role requires 6+ months in a contact center, strong written and verbal communication, and the ability to work full time across rotating shifts from 8am to 9pm, Monday to Saturday.
📌 Empathy-First Hardship Support Specialist (Australia)
🏢 The Probe Group
📍 Australia
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