Operations Lead - Integration Reliability

We've been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You'll not only get to see your work make a difference, you'll be part of a team working together to help Australians eat and live better every day.

We've been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You'll not only get to see your work make a difference, you'll be part of a team working together to help Australians eat and live better every day.

About the team

As the way Australians shop continues to evolve, our Data and AI Team keep Coles at the forefront of modern retail. We combine data, artificial intelligence, and applied engineering to reimagine how our stores, supply chain, and digital channels operate — creating smarter, more connected, and seamless experiences for our customers and team members.

Operating as a centralised development and enablement function within Coles Technology, the team unites product, engineering, and platform capabilities to deliver the intelligence layer of the enterprise. We serve every part of Coles — from computer vision applications that enhance in-store experiences and reduce loss, to forecasting, optimisation,



and decision-support solutions that drive efficiency, accuracy, and agility across our supply chain, retail operations, and corporate functions.

The scale and impact of this work are significant. Coles serves millions of customers each week across more than a thousand stores nationwide, and our AI and data capabilities provide the intelligence that underpins how we plan, move, sell, and serve. By combining deep data capability with applied AI and contemporary engineering, we're enabling Coles to become a truly AI-enabled enterprise, transforming how we operate and how Australia shops every day.

About the role

For this exciting position of an Operations Lead – Integration Reliability within our Data and Artificial Intelligence team, we are seeking an individual to oversee the operational management of the Integration Platforms and Services through Service Integration, Service Management and ITIL Core Processes, for optimal SLA attainment and service experience. You will establish and maintain strong support processes and service agreements as well as be responsible for line management, coaching and mentoring and team leadership

Key responsibilities of this role will include but not be limited to:

Integration Platform Service Integration and Management





- Responsible for the operational management and maintenance of the Integration Platform Service Integration and Management capability, framework(s), and structures as a foundation for supporting appropriate and accurate insights for decision making and action taking. Scope includes all service management enablers and contributors, including quality engineering, SRE, Platform Engineering, along with all other contributors and stakeholders of Integration Platforms.

Management Automation Enablement and Delivery

- You will support and enable the design, planning, implementation, and release of relevant service management automation enablement capabilities, and aspects of service reliability engineering across the platform.

Integration Platform Operations

- Lead the operational management for Integration services to continually improve services within our span of control.
- Ensure the operational outcomes of the portfolio of services under your management is meeting the business needs and take necessary action to remediate any deviation from expectation.

People Leadership

- You may be accountable for a small team of direct reports that will collaborate to deliver quality capability objectives that are aligned with quality measurement and enablement objectives.

Financial Management

- You will be required to work with your leader to input into discussions for the budget of the Integration Platform Licensing and Maintenance Services.

Stakeholder Management

- Support the communication and adoption of enterprise quality vision and strategy to stakeholders
- Support proof of concepts and early adoption of measurement plans
- Engagement with a wide

📌 Operations Lead (Australia)
🏢 Coles Group
📍 Australia