Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions which we operate while looking for opportunities to grow Lifeline’s services in geographical areas where they do not currently exist.

LLD encompasses Lifeline Centres in Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne. Our specialised and targeted services operate nationally via a telehealth model.

About the Position

- An opportunity to use your skills in mental health
- Support people in their time of need
- Work with one of Australia’s most trusted organisations

The [13 11 14](tel:13 11 14) Telephone Crisis Support service offers support to people in crisis and emotional distress.

While Lifeline

Direct’s service is built on the back of our amazing Volunteers, we are seeking applications for several c****urrent Lifeline voice Crisis Supporters (Intern or Accredited) on a casual basis. These positions are available ONLY for our night time service, working remotely. Shifts are 4 + hours and are completed between the hours of 6pm to 6am.

Working fully remotely, you will play an integral role in keeping callers protected by assessing suicide risk and situations of distress and intervening and assisting accordingly. Our Crisis Supporters are pivotal in being the first point of contact for people seeking help and immediate relief from emotional distress.

About you

You are a calm, focused, compassionate, supportive and respectful person, and you are a c****urrent Lifeline Voice Crisis Supporter (Intern or Accredited). Your strong communication skills along with your ability to work with a diverse range of people, families and carers will be an asset for the role. You are driven to make a difference in people's lives whilst supporting at-risk people to stay safe,



and you yourself may have lived experience.

Essential:

- You are a c****urrent Lifeline Voice Crisis Supporter (Intern or Accredited), understanding Crisis Supporter CARE Practice Model of crisis support.
- You have relevant tertiary qualifications in counselling, psychology, social work, mental health, community services, nursing, or a related discipline.
- Ideally you will have previous work experience in supporting people through a personal crisis – this may be (but not limited to) through a mental health nursing, counselling, social work or psychology background.
- Sound computing and technology literacy skills, including the ability to confidently use multiple digital systems, accurately record call data during calls, and adapt to new technologies and platforms.
- The ability to work from a private, quiet, and confidential workspace.
- Strong verbal and written English communication skills.
- Demonstrated crisis intervention skills.
- An ability to express empathy and respect for others.
- Flexibility and openness to change, diversity, and continuous improvement.
- A strong sense of self-awareness and willingness to personally develop through both individual and group supervision.
- A capacity to understand and help others while maintaining clear boundaries of responsibility.

In return we will offer

- Salary packaging benefits at the highest not for profit amount means you pay less tax!
- Knowledge that you will be part of a team helping to make a difference to your community.

Sound interesting……..we would love to hear from you!

Candidates wishing to apply for this position should provide a current resume and a cover letter outlining:

- Date of Lifeline Statement of Attainment or 'Stage 3 (intern) invitation letter'
- Name & date of tertiary qualifications
- The current Lifeline centre you are attached to

The successful candidates will be required to provide a Working with Children’s Check (for paid employment) and agree to a National Criminal History Record Check. Applications Close 5pm (AEDT) on Friday 13th November 2026

📌 Crisis Supporter - Overnight (Casual) (Sydney)
🏢 Lifeline Direct
📍 Sydney