Your New Opportunity

Are you an experienced customer service or administration professional who is confident taking ownership, improving processes and ensuring things are done right the first time?

We are seeking an experienced and detail-oriented Customer Service Coordinator to join our Recycling & Waste (RAW) and Soil Reuse & Recycling (SRR) teams in South Australia.

Reporting to the Finance Manager – RAW & SRR SA, this senior administration role is responsible for coordinating customer service activities and providing oversight across multiple operational sites.

You will act as the gatekeeper for customer contract and pricing set-up, ensuring all required information, rates and approvals are complete and accurate before transactions are processed. As the single point of accountability for contract amendments, you will take ownership of ensuring changes are appropriately reviewed, approved and implemented.

You will also own customer queries and credit requests through to resolution, working closely with our Finance, Sales, Operations and site teams to prevent errors before they reach invoicing and drive greater accuracy and consistency across the business.

This is a fantastic opportunity for an experienced professional who is comfortable taking ownership, challenging incomplete or inaccurate information and ensuring processes are followed correctly.

Responsibilities will include, but are not limited to:

- Coordinate customer service activities and provide guidance to weighbridge administration teams across SA sites.
- Act as the gatekeeper for customer contract and pricing set-up, ensuring rates, purchase orders, approvals and other required information are complete and accurate before set-up.
- Take single-point accountability for customer contract amendments, ensuring changes are reviewed, approved and accurately reflected within Business Central and Matex.
- Ensure accurate and timely processing of customer contracts, pricing, weighbridge tickets and sales orders.
- Proactively review and resolve transaction discrepancies and incomplete sales orders before they progress to invoicing.
- Take ownership of customer enquiries, complaints and credit requests, managing them through to resolution.




- Work collaboratively with Sales, Finance, Operations, ICT and site teams to resolve issues and improve communication and processes.
- Identify recurring errors and implement practical improvements to strengthen accuracy, compliance and consistency.
- Develop and maintain procedures, checklists and training materials to support operational teams.
- Provide onboarding, refresher training and ongoing guidance to build capability across sites.
- Monitor key administrative performance indicators, maintain issue registers and provide regular reporting.
- Promote ResourceCo's values of Sustainable, Committed, Creative and Agile in everyday activities.

About You To be successful in this role, you'll be an experienced, organised and solutions-focused professional who is comfortable taking accountability and maintaining high standards in a fast-paced operational environment.

You will bring

- A minimum of 5 years' experience in customer service coordination, senior administration, weighbridge operations or a similar relevant role.
- Strong organisational skills and excellent attention to detail.
- Experience using Microsoft Business Central or a similar ERP system, along with operational systems.
- A strong understanding of customer contracts, pricing, sales orders, invoicing and transaction reconciliation.
- The confidence to review and challenge incomplete or inaccurate requests and ensure required information and approvals are in place before processing.
- Excellent communication and interpersonal skills, with the confidence to guide and support stakeholders across different teams and levels of the business.
- Strong problem-solving abilities and a continuous improvement mindset.
- The ability to manage competing priorities, take ownership of issues and follow them through to resolution.




- Confidence in developing procedures and training materials and supporting team capability.
- A proactive approach with the ability to work both independently and collaboratively.

Previous experience in the waste, recycling, quarrying or civil construction industries will be highly regarded.

Who We Are

ResourceCo is a global leader in the recovery and re-manufacturing of primary resources, with operations spanning Australia and Southeast Asia.

We work with companies and communities that share our commitment to creating greener supply chains and progressing the circular economy towards net zero emissions by 2050.

Our Recycling & Waste and Soil Reuse & Recycling businesses play an important role in recovering valuable materials, reducing waste and supporting more sustainable industry practices.

What We Offer

ResourceCo's passion for sustainability extends beyond our operations to our people. Our inclusive workplace culture, built on our values of Sustainability, Commitment, Creativity and Agility, encourages growth, collaboration and continuous improvement.

What's in it for you?

- Secure, full-time employment with an established national business.
- An chance to take ownership and contribute to meaningful improvements across multiple operations.
- Training and professional development opportunities.
- A supportive and collaborative team environment.
- Generous paid parental leave.
- Employee Assistance Program (EAP) for you and your family.
- Employee Benefits Program offering everyday discounts.
- The opportunity to contribute to a more sustainable future.

How to Apply At ResourceCo, we celebrate diversity and inclusion at every level. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander communities.

If you're an experienced customer service or administration professional who takes ownership, has a keen eye for detail and is confident ensuring processes are followed correctly, we'd love to hear from you!

Apply now with your resume and cover letter and take the next step in your career with ResourceCo.

Join us in shaping a sustainable future together!

📌 Customer Service Coordinator (Kent Town)
🏢 ResourceCo
📍 Kent Town