Designation / Job title :Developer Programmer - 261312

Primary or Mandatory skills :-

- Angular, ReactJS, Node.js, TypeScript, JavaScript, REST APIs, PostgreSQL
- API development

Positive to have skills :

- Agile, Scrum, Waterfall, Jira, Confluence, UAT, SIT, Production Release Management, Incident/Problem/Change Management
- Unix/Linux
- ServiceNow, Root Cause Analysis (RCA)

Detailed : -

- Provide end-to-end production support and application operations for business-critical applications, ensuring service availability and operational stability.
- Investigate and troubleshoot complex production incidents across application code, REST APIs, PostgreSQL/MySQL databases, application logs, and integrated systems.
- Perform RCA for recurring and critical incidents, driving corrective and preventive action.
- Own end-to-end management of incidents, service requests,



and problem records in ServiceNow, driving prioritization, resolution, documentation, and SLA compliance.
- Drive incident triage, impact assessment, escalation, and resolution across Development, DevOps, QA, Infrastructure, Database, and customer teams.
- Lead major and critical incidents end-to-end, driving technical teams, escalations, stakeholder communications, and timely service restoration.
- Develop and drive tactical workarounds and mitigation strategies to accelerate service recovery while enabling sustainable permanent fixes.
- Practice proactive monitoring, problem management, and continuous improvement to reduce recurring incidents and operational risk.

📌 Developer Programmer - 261312 (Macquarie Park)
🏢 Tech Mahindra
📍 Macquarie Park