Epsilon, a Publicis Groupe company, is seeking a Team Lead, Global Customer Support in Brisbane to guide day-to-day operations and ensure exceptional support delivery. You will lead a globally distributed team and drive incident management, problem resolution, and knowledge management to improve service quality.
The role focuses on leadership, coaching and customer advocacy as part of a SaaS environment, with a robust emphasis on SLAs, performance metrics and continual service improvement.
📌 Global Customer Support Team Lead — Remote (Australia)
🏢 Epsilon
📍 Australia
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