About the Role

Hope Harbour is a registered NDIS provider dedicated to delivering compassionate, person-centred support to individuals living with psychosocial disabilities.

We are currently seeking a compassionate, emotionally mature and experienced Mental Health Support Worker to provide personalised, one-on-one support to a female participant.

The ideal candidate will be patient, dependable, understanding and confident in supporting individuals with complex mental health needs.

Cultural understanding and sensitivity are particularly important for this role. We highly value candidates who have an understanding of Islamic customs, Muslim family values and culturally appropriate support practices.

This position would suit someone with a calm, nurturing approach who enjoys building meaningful, long-term relationships and supporting participants to live independently.

Key Responsibilities

- Provide respectful, person-centred support tailored to the participant's individual needs, preferences and goals.

- Build a trusting, supportive and professional relationship through patience, consistency and understanding.

- Assist with daily living activities, routines, household tasks and community participation.

- Support attendance at appointments, shopping, social outings and other meaningful activities.

- Respect the participant's cultural background, religious beliefs, personal values and preferences.

- Encourage independence, confidence and emotional wellbeing.

- Recognise changes in mental health and respond appropriately using a calm, supportive approach.

- Follow individual support plans, behaviour support strategies and relevant safety procedures.

- Maintain accurate progress notes and communicate effectively with the wider support team.

About You





We are looking for someone who demonstrates:

- Emotional maturity, patience and a calm disposition.

- A warm, respectful and compassionate personality.

- Strong communication and interpersonal skills.

- Cultural awareness, particularly an understanding of Muslim traditions, values and practices.

- Experience supporting individuals with schizophrenia, psychosocial disabilities or other complex mental health conditions.

- Reliability, punctuality and a commitment to providing consistent, long-term support.

- Confidence working independently and managing challenging situations professionally.

- A genuine passion for improving the quality of life of others.

Essential Requirements

- Current NDIS Worker Screening Check or willingness to obtain one.

- Working with Children Check (Employee).

- Valid Australian driver's licence and access to a reliable vehicle.

- Right to work in Australia.

- Ability to provide respectful, culturally responsive and person-centred support.

Highly Regarded

- Certificate IV in Mental Health, Disability or Community Services.

- Previous experience providing one-on-one support to female participants.

- Familiarity with Islamic customs, religious practices and culturally appropriate care.

- Experience working with individuals from culturally and linguistically diverse backgrounds.

- Current First Aid and CPR qualifications.

- Training in trauma-informed care, de-escalation and mental health recovery.

What We Offer

- Competitive casual hourly rates.

- Consistent shifts and opportunities to develop long-term relationships with participants.

- A friendly, approachable and supportive management team.

- Meaningful work that makes a genuine difference.

- Opportunities for ongoing career development.

📌 Female Mental Health Support Worker – Community & Psychosocial Support (Ivanhoe)
🏢 Hope Harbour
📍 Ivanhoe