Aussie IT Jobs is seeking an IT Service Desk skilled for a Melbourne-based contract role. You will handle inbound voice support, diagnose incidents, and document steps in an ITSM tool while ensuring customer-focused service.
The role covers L1 and L1.5 troubleshooting for Windows/macOS, Microsoft 365, VPN, Citrix/VDI, and store peripherals, with escalation to Tier 2/3 when needed. Prior retail/point-of-sale experience is advantageous.
📌 Retail IT Service Desk (Australia)
🏢 Aussie IT Jobs
📍 Australia
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