Level 2 IT Service Desk Analyst (Australia)

Level 2 IT Service Desk Analyst (Australia)

07 Nov
|
ARA Group
|
Australia

07 Nov

ARA Group

Australia

ARA Group is seeking an experienced Level 2 IT Service Desk Analyst to join our Melbourne VIC team. This full time role focuses on troubleshooting level 2 incidents, documenting troubleshooting steps in our ITSM system, and supporting the level 1 desk during overflow.

Work includes maintaining IT security policy, supporting MS Teams & Zoom rooms and cloud-based phone systems, mentoring teammates, and contributing to process improvements.

📌 Level 2 IT Service Desk Analyst (Australia)
🏢 ARA Group
📍 Australia

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