Spicers Potts Point has an exciting prospect for a full-time Front Office Duty Manager to join our passionate team.

About Spicers Potts Point

At Spicers Potts Point, we are a boutique luxury hotel with just 20 rooms, which allows us to offer a personal and tailored experience for every guest. As part of our small, dedicated team, you will have the opportunity to lead a team that makes a genuine impact on every guest’s stay. In return, we offer a supportive and collaborative environment where your contributions will be valued and celebrated.

Do you thrive in a luxury environment where every detail matters, and every guest is treated like family?

At Spicers Potts Point, we are searching for a Duty Manager who embodies the essence of warm hospitality and is driven to exceed expectations at every turn.

The role and key duties

- Deliver consistently exceptional front office experiences through warm, genuine, and efficient service, ensuring each guest feel welcomed, valued, and cared for.

- Lead, mentor, and inspire the front office and housekeeping team to deliver personalised and memorable guest experiences across all touchpoints of the stay.

- Act as the key point of contact for guest enquiries, feedback, and concerns, managing escalations with professionalism, empathy, and effective service recovery.

- Serve as Duty Manager on assigned shifts, taking responsibility for overall hotel operations, guest satisfaction, and safety.

- Oversee daily front office operations including arrivals, departures, reservations, guest communications, and system accuracy.

- Manage daily reporting, audit procedures, and front office systems, ensuring accuracy and compliance.

- Make confident,



timely decisions in fast-paced or high-pressure situations, ensuring the best outcomes for guests and the business.

- Identify opportunities to enhance revenue through room upgrades, packages, and tailored guest experiences.

- Maintain high presentation standards across the front office and public areas of the property.

Essential criteria required to be considered

- Minimum 1–2 years’ experience in a Front Office Supervisor or Duty Manager role within a hotel or luxury accommodation environment (essential).

- Experience with hotel management systems (e.g. RMS, Opera or similar)

- Strong understanding of luxury hospitality service standards, with the ability to create personalised and memorable guest experiences.

- Excellent communication and interpersonal skills, with the ability to build rapport with guests, team members, and stakeholders.

- Proven problem-solving and decision-making capability, with the ability to remain calm and effective under pressure.

- Strong organisational skills and attention to detail across multiple operational areas.

- High standards of personal presentation and professionalism aligned with brand expectations

- Flexibility to work a rotating roster, including weekends, evenings, and public holidays.

Salter Brothers Hospitality Benefits

- Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B; and Spa discounts;

- Friends and family discounts;

- Access to Employee Assistance Program (EAP);

- Caring and progressive culture where all team members are celebrated & recognised regularly;

- Opportunities for career development and mobility across our 19 Australian properties (and growing!).

To apply online, please click on the apply button

📌 Front Office Duty Manager (Potts Point)
🏢 Salter Brothers Hospitality
📍 Potts Point