Company Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40 hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

About The Sebel Parramatta The Sebel Parramatta offers a refined comfort to Western Sydney with 51 contemporary styled rooms. Featuring Studios, One- and Two-Bedroom Apartments making it the perfect space for all travellers. Located in central Parramatta and within walking distance to public transport and some of Parramatta best shopping and dining precincts.

Located in Western Sydney's major CBD, Parramatta is a major hub for shopping and retail outlets along with sporting and events at CommBank Stadium.

Experience modern comfort at the Sebel Parramatta. Ideally located near Prince Alfred Square Light Rail, Church Street and CommBank Stadium, the hotel offers stylish rooms, quality service and a relaxing stay in the vibrant city of Parramatta.

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Full-Time Guest Service Agent All Rounder. As a Guest Service Agent All Rounder, your mission is to ensure our guests enjoy their stay with us by providing warm,



responsive and luxury service.

Duties include but not limited to:

- Welcoming guests to the hotel whilst providing prompt, courteous and efficient check-in and check-out.

- Assisting guests with requests and creating memorable experiences.

- Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.

- Assisting in-house and external guests via telephone calls and email enquiries.

- Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities.

- Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner.

Qualifications

What we are looking for:

- A natural ability to authentically connect with people.

- Excellent time management skills.

- Exceptional communication skills.

- Previous Front Office experience within a luxury workplace is desirable.

- Previous experience with Opera or Opera Cloud is favourable.

- Flexibility to work various shifts including weekends, evenings and public holidays.

- A passion for hospitality and enthusiasm for people.

- Candidates to have Full time work rights in Australia.

Additional Information

What’s in it for you

- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor

- Career growth and development opportunities

- Global perks worldwide including discounted rates at Accor hotels
- An opportunity to learn from talented leaders in a supportive and collaborative environment

📌 Guest Service Agent (Parramatta)
🏢 The Sebel Sydney Parramatta
📍 Parramatta