Hotel Services Manager – Guest Experience & Events

Lanson Place Parliament Gardens Melbourne

East Melbourne | Full-time, permanent | $88,000–$92,000 + super

Help create memorable stays and seamless events at Lanson Place Parliament Gardens Melbourne.

Reporting to the Director of Food & Beverage, you will supervise and coordinate hotel services across guest amenities, lobby and public areas, VIP experiences, conferences and events. This hands-on role suits an organised hospitality leader who enjoys supporting teams, connecting departments and delivering warm, attentive service.

What you’ll do

- Supervise daily service delivery, allocate duties and brief teams on guest needs, service priorities and event requirements.
- Coordinate guest amenities, VIP arrangements, arrival and departure assistance, and special requests.
- Oversee conferences, meetings and functions, including setup, staffing, food and beverage service and pack-down.
- Work closely with Front Office, Housekeeping, Kitchen, Engineering and Sales & Events to ensure services run smoothly.
- Prepare rosters, check attendance records and coordinate agency staffing within approved budgets.
- Coach and train team members, monitor presentation and service standards,



and resolve guest concerns.
- Undertake rostered Manager on Duty shifts, responding to operational issues and incidents within delegated authority.
- Maintain safe working practices and identify opportunities to improve service and team performance.

What you’ll bring

- Experience supervising hotel or hospitality teams, with a strong focus on guest service.
- Experience delivering conferences, functions or events and coordinating activities across departments.
- Practical skills in rostering, allocating duties and training team members.
- Confident leadership, clear communication and a calm approach to resolving issues.
- A relevant hospitality qualification, or at least three years of relevant experience.
- Relevant food safety and RSA credentials, as required.
- Availability to work a rotating roster, including evenings, weekends and public holidays.

Apply now Please submit your CV and a cover letter outlining your relevant experience and interest in joining Lanson Place Parliament Gardens Melbourne.

Pay: $88,000.00 – $92,000.00 per year

Perks

- Employee discount

Work Location: In person

📌 Hotel Services Manager, Guest Experience & Events (East Melbourne)
🏢 Parliament Gardens Hotel
📍 East Melbourne