Two positions available for immediate start: Housekeeping Attendant and Housekeeping Attendant / Administrative Assistant.

Job Purpose The Housekeeping Attendant / Administrative Assistant is responsible for maintaining the cleanliness, presentation and hygiene of accommodation, public areas and village facilities, while providing general administrative support to assist with the smooth day-to-day operation of the property.

The position supports an exceptional guest/resident experience by maintaining high cleaning and service standards, assisting with administrative tasks, and providing operational support to the wider team.a

Guest Experience

- Deliver exceptional customer service to guests, visitors and contractors.

- Maintain a friendly, professional and approachable manner.

- Respect guest privacy and confidentiality.

- Respond courteously to guest requests and report maintenance or service issues promptly.

- Contribute to a welcoming and comfortable environment for all guests.

Housekeeping Operations

- Clean guest rooms, bathrooms and kitchenettes to company standards.

- Change linen and replenish items in amenities.

- Dust, vacuum, mop and sanitise assigned areas.

- Clean public areas including Reception, communal facilities, amenities, offices and recreational spaces.

- Clean and maintain staircases and stairwell areas onsite.

- Prepare rooms for arriving guests within required timeframes.

- Coordinate with the Check-In Team to finalise room cleaning and ensure rooms are ready before guest arrival.

- Report damaged items, maintenance issues and lost property.

- Follow daily room allocations and complete assigned tasks efficiently.

- Maintain housekeeping storerooms in a clean, organised and well-stocked condition.

- Handle and store cleaning chemicals safely in accordance with Safety Data Sheets.

- Assist with scheduled deep-cleaning projects.

- Operate cleaning equipment safely and correctly.

Administrative Support

- Provide general administrative and clerical support to the Property Management and Reception teams.

- Assist with data entry, filing,



document preparation and maintaining accurate records.

- Assist with updating spreadsheets, reports, registers and other operational documents.

- Support the preparation and distribution of internal communications and resident notices where required.

- Assist with responding to general enquiries and directing requests to the appropriate team member.

- Assist with coordinating maintenance requests, work orders and contractor information.

- Maintain organised electronic and physical filing systems.

- Assist with stock records, stationery orders and general office supplies.

- Support daily administrative tasks to ensure the smooth operation of the property.

- Maintain confidentiality when handling resident, staff and company information.

- Undertake other reasonable administrative duties as directed by Management.

Work Health and Safety

- Follow Work Health and Safety policies and procedures.

- Use Personal Protective Equipment as required.

- Report hazards, incidents and near misses immediately.

- Use safe manual-handling techniques.

- Use and store chemicals safely.

- Participate in workplace safety meetings and training.

- Maintain a safe and tidy working environment across housekeeping and administrative areas.

Teamwork and Property Standards

- Work cooperatively with the Property Manager, Reception, Maintenance and other departments.

- Support colleagues during busy operational periods.

- Maintain a positive and skilled attitude and participate in team meetings and training.

- Undertake additional duties as directed by the Housekeeping Supervisor or Management.

- Ensure accommodation meets Aspen Living presentation standards.





- Coordinate with the Check-In Team to ensure rooms are cleaned and ready before guest arrival.

- Identify opportunities to improve cleanliness, administrative processes and operational efficiency.

- Help maintain a safe, clean and attractive property at all times.

Qualifications

- No formal qualifications are required.

- Current driver's licence is desirable.

- Basic computer skills and familiarity with Microsoft Office (Outlook, Word and Excel) are desirable.

Experience and Capabilities

- Previous housekeeping or cleaning experience is required; hotel, resort, FIFO village or commercial cleaning experience is highly desirable. Bond cleaning experience is not required.

- Previous administrative or office experience is desirable.

- Basic computer literacy and confidence using email, spreadsheets and general office software.

- Strong attention to detail and time-management skills.

- Good written and verbal communication skills.

- Ability to work independently and as part of a team.

- Ability to prioritise competing workloads and meet daily deadlines.

- Physically fit and able to undertake the manual requirements of the role, including lifting and carrying cleaning equipment, supplies and rubbish.

- Comfortable travelling between the six onsite buildings, including regularly using staircases throughout the day.

- Comfortable working in a hands-on environment and does not mind getting dirty when completing heavier cleaning tasks.

- Reliable, punctual and well-presented approach.

- Commitment to high standards of cleanliness, customer service and administrative accuracy.

- Willingness to learn and follow company procedures, systems and standards.

- Ability to handle confidential information with discretion.

Working Conditions

- Flexibility to work Monday to Friday and varying shifts as required, depending on operational workload and onsite requirements.

- The role involves a combination of physical housekeeping duties and office-based administrative tasks.

- Work locations may vary between accommodation buildings, communal areas and the onsite office.

📌 Housekeeping Attendant & Administrative Assistant (Upper Mount Gravatt)
🏢 Aspen Group
📍 Upper Mount Gravatt