Mansys Pty Ltd ICT Business Analyst Sognos Pty Ltd | North Sydney, NSW | Full-time Salary: 100k to 110k excluding Superannuation We are Mansys Pty Ltd, the recruitment consultant. Our client Sognos Pty Ltd are looking for a Business Analyst / Functional Consultant. As a Business Analyst, you will play a key role in the discovery, design, configuration, testing, and delivery of Microsoft Dynamics 365 and Power Platform solutions.

This role blends strong business analysis capability with practical functional consulting experience, supporting customers to define business requirements, improve processes, and implement fit-for-purpose solutions across Dynamics 365, Dataverse, Power Apps, Power Automate, and Power BI. You will work closely with client stakeholders, project managers, solution architects, developers, and internal delivery teams to translate business needs into clear functional designs, user stories, acceptance criteria, process flows, training materials, and system documentation. The ideal candidate is confident facilitating workshops, analysing business processes, configuring solutions, supporting testing, and guiding customers through change in a consulting environment.

Key Responsibilities and Duties: 1.

Requirement Gathering and Analysis: Lead and facilitate discovery sessions, workshops, interviews, and review sessions to gather business requirements, understand stakeholder needs, and translate them into clear functional specifications, user stories, and acceptance criteria. 2.

Business Process Improvement: Analyse current-state business processes, identify pain points, gaps, risks, and improvement opportunities, and recommend practical solutions that streamline operations and improve efficiency. 3.

Functional Solution Design: Work with customers and internal delivery teams to design Dynamics 365 and Power Platform solutions that align with business requirements, Microsoft best practice, security models, and Sognos delivery standards. 4.

Configuration and Implementation:



Configure and support the implementation of Dynamics 365 Customer Engagement modules, Power Apps, Power Automate flows, Dataverse tables, forms, views, business rules, workflows, dashboards, and related solution components. 5.

Stakeholder Management: Build and maintain strong relationships with client stakeholders at all levels, including executives, managers, subject matter experts, and end users. Manage expectations, communicate progress, and support effective decision-making. 6.

Documentation and Reporting: Produce and maintain high-quality documentation, including business requirements, functional design documents, process flows, user stories, meeting notes, project updates, training materials, user guides, and system specifications. 7.

Testing and Quality Assurance: Support functional testing, integration testing, user acceptance testing, regression testing, defect analysis, and validation activities to ensure solutions meet agreed requirements and quality standards. 8.

Training and Change Support: Assist in preparing and delivering end-user training, knowledge transfer, process documentation, and adoption support to help customers transition successfully to new or improved systems. 9.

Delivery Collaboration: Work closely with developers, architects, project managers, functional consultants, and technical consultants to ensure functional designs are delivered accurately, efficiently, and in line with project objectives.

- Data, Integration, and Reporting Support: Contribute to discussions and documentation relating to data migration, integrations, reporting, dashboards,



and Power BI requirements where these support the overall business solution. 11.

Risk and Issue Management: Identify potential risks, dependencies, assumptions, and issues relating to business requirements, solution design, testing, adoption, and delivery, and support the development of mitigation plans. 12.

Continuous Improvement: Stay current with Microsoft Dynamics 365 and Power Platform updates, tools, and best practices, and identify opportunities to improve solution delivery and customer outcomes. 13.

Additional Duties: Perform any other duties and responsibilities assigned or delegated to you that are within your skills, qualifications, and competencies.

Essential

Skills and Qualifications Technical Skills - Robust experience in business analysis, requirements gathering, process mapping, stakeholder engagement, and functional solution design.

- Experience with Microsoft Dynamics 365 Customer Engagement modules such as Sales, Customer Service, Marketing, and Field Service.
- Experience with Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse.
- Ability to configure Dynamics 365 and Power Platform components such as tables, forms, views, business rules, workflows, dashboards, security roles, and environments.
- Experience creating functional specifications, user stories, acceptance criteria, process flows, test scripts, training materials, and user guides.
- Understanding of data migration, integrations, APIs, connectors, reporting, and system data flows in a Dynamics 365 and Power Platform context.
- Familiarity with Agile delivery, Scrum ceremonies, backlog management, testing practices, and project documentation.
- Working knowledge of Microsoft 365, Azure services, Dataverse security, and governance concepts will be highly regarded.

Experience &

Qualifications - At least 3 years of experience as a Business Analyst, Functional Consultant, Dynamics 365 Consultant...

Read more: https://workinitiatives.com.au/job/details?id=6654728

📌 ICT Business Analyst (North Sydney)
🏢 SocialbleTech
📍 North Sydney