About Häfele

At Häfele, we are specialists in Architectural Hardware, Furniture fittings, Electronic access control and Lighting solutions. With operations in more than 150 countries and a proud history spanning over 100 years globally, Häfele is recognised for delivering innovative solutions that maximise the value of space.

As we continue to grow, we are seeking a motivated and customer-focused Internal Account Manager to join our Perth Project team in January 2027.

About the Role

Reporting to the National Sales Manager, you will assist with the management and growth of an established customer portfolio while supporting our external sales and projects teams. This role is ideal for a customer-focused professional who enjoys building relationships, identifying opportunities, and delivering exceptional service.

You will be a key point of contact for customers, assisting with quotations, order management, project support and product recommendations across Häfele’s extensive product range.

Key Responsibilities

- Manage and develop relationships with existing customers.

- Review and Identify opportunities via lead sources, (Estimate One, BCI) to increase sales and market share.

- Extract plans and FF&E; schedules to prepare quotations and proactively follow up sales opportunities.

- Provide product advice, technical support and practical solutions.

- Process customer enquiries promptly and professionally.

- Work closely with Project ACM’s, Project BDM’s and Project Support teams.

- Maintain accurate customer and opportunity information within Salesforce CRM.





- Support the achievement of sales targets and key business objectives.

- Develop a strong understanding of Häfele’s product portfolio and market sectors.

- Prepare reports and spreadsheets plus provide professional, timely client service.

What We’re Looking For

- Previous experience in internal sales, account management or customer service.

- Strong communication and relationship-building skills.

- A proactive, organised and solutions-focused approach.

- Excellent attention to detail and the ability to manage competing priorities.

- Experience using CRM systems and Microsoft Office applications.

- The ability to work collaboratively within a team environment.

- Experience in building products, architectural hardware, cabinetry, construction, project sales or a related industry will be highly regarded.

About You

You are energetic, customer-focused and motivated by delivering outstanding outcomes. You enjoy building long-term relationships, finding solutions for customers and contributing to a high-performing team. Most importantly, you share Häfele’s passion for innovation, service excellence and continuous improvement.

Interested?

If you're looking for a stable role with a respected global organisation and enjoy working in a collaborative team environment, we'd love to hear from you.

Applicants must have the right to live and work in Australia.

"We believe our employees are the driving force behind our success and are committed to fostering a safe, inclusive and supportive workplace where everyone can thrive."

📌 Internal Account Manager - Projects (Malaga)
🏢 Hafele
📍 Malaga