Snooze is looking for a talented Business Development Manager who will be responsible for a region of franchised and company owned stores in Victoria and Tasmania. This is a rare opportunity

The role

The successful candidate will be accountable for increasing sales and market share, store profitability and improving all retail KPIs, as identified by management. You will continually improve and maximise store performance.

The delivery ofanexceptional customerexperience is key at Snooze, as isensuring compliance in all areas of operational activity, managingfranchise partner and Store Managermotivation, sales performance, training , accountability of corporate store performance, profitability performance and development, and ensuring the health and safety of all staff and customers.

About Snooze

As one of Australia's leading bedding and furniture retailers for over 50 years , Snooze is passionate about helping Australians create beautiful bedrooms and better sleep experiences.

Perks of the job

- Be part of a highly supportive, experienced and collaborative retail operations team
- Partake in ongoing training and development
- Manage an iconic brand with quality products and exceptional service
- Enjoy employee discounts across all our brands
- Work with autonomy

Day to day responsibilities

Store Performance

Plan, direct and manage the designated network of stores to achieve targets in the following areas;

- Gross profit
- Average sale
- Strike rate
- Profiling
- Items per sale
- Core and authorised products
- Any other agreed standard

Analyse store results in comparison to like stores and available benchmarks, provide specific guidance and advice on areas of opportunity for improvement





Implement and monitor specific, measurable action plans with franchise partners to take advantage of these opportunities and achieve these improvements

Maintain a “watch list” of stores requiring support

Understand a store breakeven and manage actions to ensure goals are achieved

Work with the franchise partner or Store Manager to provide specific advice on areas for improvement and implement specific, measurable plans to achieve these improvements

Work with the company Store Manager and provide specific advice on areas for improvement and implement specific, measurable plans to achieve these improvements

Coordinate resources as required to support these stores and lift their performance.

Provide weekly updates to the Senior Business Development Manager & COO

Monitor stores’ financial performance to ensure it performs within budget and maintains control of its financial position.

Conduct annual reviews with franchise partners to drive the development of a sound strategic plan for each individual store profitability and execution of the Snooze model. Use best practice benchmarks to compare store’s performance and show opportunities for growth

Leadership

Provide strong, supportive leadership so that franchise partners are clear on the company’s direction and the expectations of their performance





Actively promote the following of the Snooze business model standards, policies and procedures. Proactively seek assistance from other members of Snooze Management where necessary

Ensure franchise partners receive a consistent and professional message

Customer Service

Ensure the sales process is implemented, and all store staff demonstrate adherence to the Snooze customer experience

Ensure all stores are achieving the required customer experience standards

Investigate, analyse and resolve customer complaints that progress beyond the local store’s jurisdiction

Ensure customer service & delivery standards are being met across all stores

Store Operations

Maintain a visit cycle as specified by the Senior Business Development Manager

Ensure all stores adhere to Company policy and procedures in all areas of operational activity

Participate where required in systems and procedure development

Ensure stores are complying with the law

Conduct annual team conference and awards event

Monitor and review stock levels and floor range for each store, to maximise sales opportunities and ensure compliance with core range policy

Ensure stores are aware of all new initiatives, and upcoming marketing campaigns

Ensure stores are receiving regular training sessions on product, Pronto, sales, housekeeping standards etc

Completion rates of training in Scope are maintained at an optimum level

Ensure high standard of store presentation through regular store visits

Actively review floor plans and layouts of stores and provide recommended changes as required after consultation with the Product Category Manager

📌 Business Development Manager VIC/TAS (Australia)
🏢 Snooze Management
📍 Australia