Pepper Money is seeking a Customer Insights Analyst to turn customer feedback and data into actionable insights that inform decisions across the organization. You will support the Voice of Customer program, coordinate surveys and develop transparent reporting that highlights customer needs and trends.
You will build dashboards for NPS, CSAT, and sentiment, create actionable recommendations, and collaborate with Marketing, Product, Technology, Data and Sales to drive improvements in products and
📌 Customer Insights Analyst: Drive Product Wins with Voice of Customer (Australia)
🏢 Pepper
📍 Australia
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