Medical Receptionist – Maternity Leave Cover

6 Month Fixed-Term Contract | 76 hours per fortnight | Monday to Friday

Commencing November 2026

Join a Trusted and Established Skin Cancer Clinic

Skin Clinic Robina is a busy, well-established skin cancer and cosmetic clinic providing high-quality, evidence-based care to patients across the Gold Coast and surrounding regions. We are looking for an experienced Medical Receptionist to provide maternity leave cover for a period of six months.

This is a hands-on front desk role, working as part of a close-knit reception team alongside our nursing team, doctors and Practice Manager. You will play an important part in making sure our patients have a welcoming, professional experience and the clinic runs smoothly each day.

This position is 76 hours per fortnight, Monday to Friday, between 7:30am and 5:30pm.

Key Responsibilities

- Provide a welcoming and professional experience for patients, in person and over the phone
- Answer incoming calls, and provide patients with accurate information about our skin cancer and cosmetic services
- Manage appointments, registrations, patient enquiries and payments
- Manage and respond to patient emails and enquiries
- Manage waitlists, referrals, recalls and patient communications (including SMS) to help keep our appointment books full
- Maintain accurate patient records, including electronic filing and scanning, and patient confidentiality
- Complete end-of-day banking and Tyro settlements
- Assist with Medicare / DVA billing requirements
- Liaise with insurers, employers, solicitors and other external stakeholders when required
- Assist with promotions and patient communications as required
- Provide administrative support to doctors, nurses and management, and assist with other tasks as required to support the smooth running of the clinic




- Follow clinic policies and procedures
- Maintain the presentation and cleanliness of reception and shared clinic areas

About You

You are an experienced medical receptionist who is confident, organised and comfortable working in a busy clinical environment. You will be someone the team can rely on to keep the front desk running smoothly. To be successful in this role, you will have:
- Previous experience as a medical receptionist within a general or specialist medical practice (essential)
- Experience using Xestro Practice Management Software or similar medical practice management systems
- A robust understanding of GP Medicare/DVA billing
- Excellent communication and interpersonal skills, with the confidence to communicate effectively with patients, doctors, nurses and other health professionals
- Strong organisational skills and attention to detail
- The ability to manage competing demands and remain calm and professional in a busy environment
- The ability to handle patient enquiries and concerns calmly, and to escalate to the Practice Manager when needed
- A professional, friendly and empathetic manner, with a solid commitment to providing an exceptional patient experience
- Professional presentation and a high standard of personal and workplace professionalism
- The ability to work independently while also contributing positively to a close-knit team

How to Apply

If you are interested in joining our team for this 6-month maternity leave cover position, please apply via SEEK with your updated resume and a brief cover letter. In your cover letter, please outline your medical reception experience and tell us a little about the qualities you would bring to the position.

We are looking for someone who can hit the ground running, so please take the opportunity to show us why you’d be a excellent fit.

Only applications submitted via SEEK will be considered.

📌 Medical Receptionist - Maternity Leave Cover (Robina)
🏢 Skin Clinic Robina
📍 Robina