Join a Specialist Team Making a Difference

At One Brain and Spine, we believe that every patient deserves a professional, compassionate, and seamless healthcare experience. We are seeking an experienced and caring Medical Receptionist to join our Fitzroy-based specialist practice in a part-time capacity.

As the first point of contact for our patients, you will play a vital role in creating a welcoming environment while supporting the daily operations of a busy and growing neurosurgery and pain management practice. This is an opportunity to join a collaborative, supportive team that is committed to delivering exceptional patient care.

About the role

This role is ideal for someone who enjoys helping people, thrives in a fast-paced healthcare environment, and takes pride in delivering outstanding customer service.

Your responsibilities will include

- Welcoming patients and visitors with warmth, professionalism, and empathy

- Managing patient check-ins and check-outs through our practice management system

- Answering and directing incoming phone calls in a timely and professional manner

- Scheduling, rescheduling, and confirming appointments

- Processing patient payments and responding to billing enquiries

- Maintaining accurate and confidential patient records in accordance with privacy legislation

- Managing specialist referrals, correspondence, and incoming documentation

- Providing information about our services and practitioners

- Liaising with specialists, nursing staff, and administrative team members to ensure smooth clinic operations

- Maintaining a clean, organised, and professional reception environment

About You To succeed in this role, you will be a confident communicator with excellent organisational skills and a genuine commitment to patient care.

You will ideally have

- Previous experience as a Medical Receptionist or in a healthcare administration role





- Experience working within a specialist medical or allied health practice (highly regarded)

- Strong computer literacy and experience using practice management software

- Excellent communication and interpersonal skills
- A professional and courteous telephone manner

- Exceptional attention to detail and organisational skills
- The ability to manage competing priorities in a busy workplace
- A sound understanding of patient confidentiality and privacy requirements

- Knowledge of medical terminology and healthcare administration processes
- A positive, proactive, and team-oriented approach

Why Join One Brain and Spine?

At One Brain and Spine, we are committed to creating an environment where our team feels supported, respected, and valued.

We offer

- Competitive remuneration commensurate with experience
- A supportive and collaborative team culture
- The opportunity to work alongside leading specialists
- A modern specialist practice in a convenient Fitzroy location

- Ongoing learning and professional development opportunities
- A workplace that genuinely values work-life balance and employee wellbeing

About One Brain and Spine

One Brain and Spine is a leading specialist healthcare provider delivering expert neurosurgical and pain management services to patients across Melbourne and regional Victoria.

Our approach combines clinical excellence with compassionate, patient-centred care. We are proud of the positive impact we make in our patients' lives and of the dedicated team that makes this possible every day.

Apply Now

If you are an organised, professional, and compassionate individual looking to join a respected specialist practice, we would love to hear from you.

Please submit your resume and a cover letter outlining your relevant experience and what interests you about joining the One Brain and Spine team.

Applications will be reviewed as they are received.

📌 Medical Receptionist (Fitzroy)
🏢 One Brain and Spine
📍 Fitzroy