Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this chance involves: Delivery of the Facilities Team’s services to operate and maintain the NAB allocated portfolio, including any designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes.

It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.

Key Responsibilities include:

- Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works
- Responsible for the delivery of customer and property services to a portfolio of buildings
- Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio
- Ensure compliance with regulations / requirements of client contract and all facilities procedures
- Manage administration and organisation of information for analysis and presentation to senior management team
- Assist with any duties as assigned by the Facilities leadership team on an as needs basis
- Proactively contribute to the effective and efficient running of the allocated portfolio / facilities,



and share ideas for continuous improvement
- Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team.
- Understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible. Ensure that current contracts are maintained to provide necessary supplies and services
- Ensure compliance with statutory regulations on fire, health and safety standards to maintain a safe and compliance environment
- Deliver facilities-related projects as in line with agreed budget or works plans; ensuring close interaction with affected business units
- Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed
- Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.

Sound like you? This is what we’re looking for:

- Prior experience in facilities, property management, hospitality or related field
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system,



Mechanical & Electrical system, BMS system) is advantageous
- Experience in front and back office processes is required with strong administration skills, preferably in the FM space
- Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
- Strong PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
- Demonstrated experience with continuous improvement initiatives
- Demonstrated experience with client reporting and preparation of reports
- Enjoys being part of and contributing to a high performing team.

Benefits:

- Great employee discounts off fitness, wellbeing & other renowned brands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices

What you can expect from us: As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

📌 Network Facilities Manager (Melbourne)
🏢 Jll
📍 Melbourne