MAYDAY Recruitment is excited to be partnering with a customer-centric and community-focused government department to bring onboard multiple Customer Service Representatives! These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.

What's in it for you?

- Training: Take part in a 2-week training program to learn the ropes and be set up for success.
- Location: Newcastle
- Hours: 35 hours per week, 7 hours per day.
- Rotating Roster: Monday - Friday, 7am - 7pm (excluding public holidays).
- Duration: Commencing 4th December 2026 -temporary assignment until June 2027, with the possibility of extension!
- Hourly Rate: $37.50 per hour Super.
- Working model: Hybrid flexibility - following training and Manager's approval
- Join with other new starters, so an chance to learn together!

The Role:

- Handling a high volume of inbound calls to assist customers with a range of queries.
- Drafting and sending correspondence via email to customers, with high email etiquette.
- Providing comprehensive information based on knowledge of government policies and procedures.




- Working with high service levels, answering customer queries within set timeframes and adhering to KPIs.
- Recording customer and call information within internal computer systems.
- Escalating complaints or issues to management when required.
- Utilising a variety of in-house systems to track and manage customer information accurately
- Take part in a 2 week training program followed by a 12 week nesting period to get up to speed with your new role.

About you:

- Multiple years experience across customer service, including call centre, administration and retail.
- Outstanding written and verbal communication skills.
- Intermediate computer skills, with the ability to work across multiple systems.
- Must be able to commit to the full duration of the assignment.
- Must have no planned leave during the 12 week nesting period.

Candidates progressed to interview will need to be available to attend an in person assessment centre on Wednesday 18th November. If this sounds like an opportunity you'd thrive in, please APPLY TODAY!

📌 NSW Government - Customer Service Representative (Newcastle)
🏢 Mayday Recruitment
📍 Newcastle