Location: Greater Melbourne, Victoria

Employment Type: Full-time, ongoing

Working Hours: 38 hours per week

Salary: $79,500 per annum plus superannuation

Reports to: Managing Director

## About Us

Established in 2023, 3:16 Paramount Care Pty Ltd is a registered NDIS provider delivering disability and community support services across Greater Melbourne and surrounding regions.Our Domestic Cleaning & Household Support Services Division coordinates professional in-home cleaning, domestic assistance and household support services for people with disabilities, older Australians and members of the wider community.

We are committed to delivering reliable, safe and high-quality services that promote clean, hygienic and comfortable living environments.

We are seeking an organised, motivated and capable Office Manager to oversee the administration, workforce coordination and daily business operations of our Domestic Cleaning & Household Support Services Division.

## About the Role

Reporting directly to the Managing Director, the Office Manager will be responsible for planning, organising and managing office administration, workforce resources, business systems and operational processes supporting our domestic cleaning and household support services.

The successful candidate will supervise personnel, coordinate staffing and resources, oversee administrative records and accounts, implement effective procedures and ensure consistent service coordination across multiple locations.

The position requires strong leadership, excellent organisational skills and the ability to independently manage competing operational priorities.

This is a full-time office management position primarily focused on administration, personnel management and business operations, rather than frontline cleaning duties.

## Key Responsibilities

### Office Management and Administration

- Plan, organise, coordinate and review office operations, administrative services and business procedures.
- Establish and maintain office standards, operational priorities and efficient administrative workflows.
- Allocate administrative resources, office facilities, equipment and personnel according to operational requirements.
- Manage company correspondence, business records, client documentation and office accounts administration.
- Coordinate office supplies, equipment maintenance and information management systems.
- Implement improvements to administrative processes and office efficiency.

### Workforce Management and Team Supervision

- Lead, supervise and coordinate staff involved in domestic cleaning and household support services.
- Oversee employee scheduling, rostering, attendance and workforce availability.
- Assign staff responsibilities and monitor performance,



productivity and service standards.
- Coordinate recruitment, employee onboarding, induction, training and performance reviews.
- Maintain appropriate workforce coverage to support reliable service delivery.
- Coordinate timesheet verification, employee records and payroll administration.
- Promote a professional, supportive and accountable workplace workplace.

### Domestic Cleaning and Household Support Operations

- Oversee the administrative coordination of domestic cleaning and household support services.
- Coordinate client bookings, recurring appointments, service agreements and staffing arrangements.
- Ensure cleaning personnel are appropriately scheduled, briefed and supplied with necessary resources.
- Monitor service completion, quality assurance processes, client feedback and operational performance.
- Coordinate cleaning equipment, consumables, materials and operational resources.
- Address client enquiries, complaints, scheduling changes and service disruptions.
- Liaise with clients, families, representatives and other stakeholders to ensure effective service coordination.
- Support ongoing improvements to the efficiency, quality and reliability of household support services.

### Compliance, Safety and Quality Assurance

- Ensure administrative and operational procedures comply with relevant workplace legislation, occupational health and safety requirements and company policies.
- Coordinate workplace safety procedures relevant to domestic cleaning and household support services.
- Maintain accurate personnel records, training documentation, screening clearances and compliance registers.
- Monitor operational incidents, workplace hazards, complaints and corrective actions.
- Support compliance with applicable NDIS provider obligations and service requirements.
- Coordinate quality reviews, service inspections and continuous improvement activities.
- Liaise with relevant compliance personnel and external professionals to address operational matters.

### Business Administration and Management Support

- Coordinate administrative processes relating to client quotations, invoices, service accounts and operational expenses.
- Oversee timesheet records, payroll documentation and routine financial administration.
- Monitor staff utilisation, service costs and operational resource allocation.
- Prepare reports covering workforce performance, service activity,



expenditure and operational risks.
- Liaise with accountants, suppliers, contractors, clients and service partners.
- Work directly with the Managing Director to implement operational priorities, improve business systems and support sustainable business growth.

## Qualifications and Experience

### Essential Requirements

- Minimum one (1) year of relevant experience in a management or supervisory position, preferably within domestic cleaning, household support, community services or a related service industry.
- Demonstrated ability to lead, supervise and coordinate a team of employees delivering reliable, efficient and high-quality domestic cleaning and household support services.
- Experience in office administration, business operations, workforce coordination or service management.
- Proven ability to coordinate staff schedules, allocate responsibilities, monitor performance and manage operational resources.
- Strong organisational, leadership, communication and problem-solving abilities.
- Ability to manage competing priorities, work independently and exercise sound operational judgement.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office and familiarity with digital office administration, rostering or business management systems.
- Ability to work collaboratively with the Managing Director, employees, clients and external stakeholders.

### Desirable Qualifications and Experience

- An AQF Diploma or higher qualification in Business Administration, Management, Operations Management or a related discipline.
- Experience in domestic cleaning, facilities services, disability support, aged care or community services.
- Familiarity with NDIS provider administration and relevant workplace compliance requirements.
- Experience using employee rostering, payroll, accounting or client management systems.
- Knowledge of workplace health and safety, quality assurance and operational improvement practices.

## Other Requirements The successful applicant must hold, or be willing to obtain where applicable:

- A satisfactory National Police Check.
- NDIS Worker Screening Clearance, where required.
- Working with Children Check, where required.
- A valid driver's licence where travel to service locations is necessary.
- Appropriate legal working rights in Australia.
- Ability to comply with workplace safety, confidentiality and organisational policies.

Interested applicants are invited to submit an updated resume and cover letter outlining their qualifications, relevant management experience and suitability for the position.

Applications may be submitted through the recruitment platform or emailed to:

[email protected]

📌 Office Manager – Domestic Cleaning & Household Support Services (Clyde North)
🏢 3:16 PARAMOUNT CARE
📍 Clyde North