Why join DXC Technology

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Job Description

Why join DXC Technology

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

What You Will Be Doing

The PIAWE Specialist is responsible for the accurate calculation of Pre-Injury Average Weekly Earnings (PIAWE) to support weekly compensation payments for injured team members. This involves detailed analysis of pre-injury earnings and ensuring all assessments comply with relevant state legislation,



regulations and guidelines.

The PIAWE Specialist works closely with Eligibility Case Managers to provide timely and compliant compensation calculations that support efficient and fair claims management.

Please note this is a 12-month Fixed Term Contract with an prospect to explore permanent opportunities within the DXC business.

Responsibilities And Duties

Claims Management

- Liaise with payroll to obtain and verify earnings data to ensure accuracy in calculations.
- Conduct detailed analysis of pre-injury earnings using payroll records.
- Accurately calculate PIAWE in line with relevant state workers’ compensation legislative and regulatory requirements.
- Ensure timely delivery of compensation calculations to support smooth claims processing.
- Maintain accurate documentation of all calculations, methodologies and supporting evidence for audit purposes.
- Identity and escalate complex cases that may impact claim decisions.

Customer Service

- Respond promptly and professionally to queries from stakeholders, ensuring high-quality customer service.
- Deliver a high standard of service that promotes trust and transparency.




- Support the Eligibility Case Manager in managing stakeholder expectations by providing clear timeframes and updates.

Risk and Compliance

- Ensure all calculations are performed in accordance with the applicable state legislation, regulatory guidelines and internal procedures.
- Keep up to date with changes in workers’ compensation laws and how they impact PIAWE calculations.
- Identify and report potential risks, discrepancies, or noncompliance within wage data or documentation.
- Contribute to internal audits and process reviews by providing clear records and justifications for calculations.

Teamwork

- Contribute to a positive, supportive team environment that encourages open communication, shared learning, and collective accountability.
- Collaborate closely with Eligibility Case Managers and other key stakeholders to ensure coordinated claims handling.
- Participate actively in team meetings, training, and continuous improvement initiatives aimed at enhancing efficiency and accuracy.

The Skills You’ll Be Doing

To be successful in this role you should have:

Education

- A qualification or certification in a Business, Finance or related field (desirable).

Required Skills And Experience

- Analytical and detail orientated.
- Effective organization and time management skills, with the ability to manage competing priorities and meet timeframes.
- Strong problem-solving skills with the ability to interpret payroll data.
- High attention to detail and accuracy in both documentation and calculations.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Excel

📌 PIAWE Specialist — Precise Workers' Comp Analysis (Australia)
🏢 Dxc Technology
📍 Australia