We're hiring for a Product Support Specialist to provide expert technical assistance and ensure a seamless experience for B2B software customers. This remote role involves diving deep into complex product workflows and resolving sophisticated technical inquiries.

The Role

- Troubleshoot complex SaaS configurations and investigate technical issues from initial report through resolution
- Communicate technical concepts clearly and effectively to diverse audiences in an asynchronous environment
- Partner with engineering and other teams to synthesize technical information and improve internal support workflows
- Guide enterprise and SMB customers through detailed product usage and best practices

What You'll Need





- Strong background in technical B2B support with expertise in hands-on troubleshooting
- Excellent communication skills and a systematic approach to problem-solving with a high sense of ownership
- Curiosity and keen attention to detail when addressing customer inquiries and building solutions

What's On Offer

- Competitive salary
- Unlimited paid time off with a recommended minimum of four weeks per year
- Generous paid family leave and adaptable working budgets for equipment and education
- Stock options with an extended exercise window

Apply via Haystack today!

📌 Product Support Specialist (Australia)
🏢 Haystack
📍 Australia