Consultant, Support

Remote, Australia (Applicants must have unrestricted rights to live and work in Australia and must reside in Australia on a permanent, full-time basis)

Full-Time, Permanent

AUD $95,000 and up + superannuation, depending on experience

About The Company

Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems.

Internal Title: Consultant, Support

Location: Remote, Australia (Applicants must have unrestricted rights to live and work in Australia and must reside in Australia on a permanent, full-time basis)

Type: Full-Time, Permanent

Salary: AUD $95,000 and up + superannuation, depending on experience

About The Company

Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems.

At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment.

To learn more about 33Floors,



please visit www.33floors.com.

About The Role

We are looking for a Yardi Support Specialist / Systems Administrator to support real estate clients using Yardi Voyager and related Yardi products.

The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the go-to systems person on your team.

You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and Escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements.





- Serve as a subject matter expert and client-facing support resource for the Yardi suite of products which may include Voyager 8, Voyager 7S, RentCafe, CRM, ForecastIQ, Procure to Pay, VendorCafe, PayScan, Utility Billing, Maintenance IQ, and other client-specific modules (experience with all listed products is not required)
- Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments
- Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication
- Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment
- Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into explicit requirements for configuration, reporting, integrations, or development work
- Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities
- Guide clients on Yardi best practices, system optimisation, process improvements, and ways to reduce recurring support issues
- Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalates complex issues, communicate risks, and drive resolution
- Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles
- Provide status updates, risks, and recommendations to project management, senior management, and clients as needed

📌 Yardi Voyager Support Specialist (Australia)
🏢 33Floors
📍 Australia