About the role

We are seeking an experienced Retail Store Manager - Bottleshop to lead our store operations in Surry Hills, NSW. This is a full-time position offering a fantastic opportunity to take ownership of a agile retail environment and drive sales performance across our bottleshop operations. You will be responsible for overseeing all aspects of store management, from staff leadership and customer service excellence to inventory management and financial performance.

This role is crucial to our retail success and offers the chance to make a real impact on our business growth and customer experience.

Key responsibilities

- Leading, managing and motivating a team of retail staff to achieve excellent customer service standards and sales targets
- Overseeing day-to-day store operations, including opening and closing procedures, stock rotation and merchandising displays
- Managing inventory levels, ordering stock, and ensuring optimal product availability to meet customer demand
- Monitoring and analysing sales performance, implementing strategies to increase revenue and achieve financial targets
- Ensuring compliance with all relevant retail, liquor licensing and health and safety regulations
- Recruiting, training and developing team members to foster a high-performing and engaged workforce
- Maintaining store standards, including cleanliness, visual merchandising and point-of-sale systems
- Managing customer complaints and resolving issues to ensure satisfaction and loyalty
- Reporting on key performance indicators and providing regular updates to senior management

What we're looking for

- Proven experience as a retail store manager or in a similar supervisory role, ideally within bottleshop, liquor retail or hospitality sectors
- Strong leadership and people management skills with the ability to motivate and develop team members
- Demonstrated ability to drive sales performance and achieve financial targets




- Excellent customer service orientation and the ability to build strong customer relationships
- Sound knowledge of retail operations, inventory management and point-of-sale systems
- Understanding of liquor licensing laws, responsible service of alcohol and relevant retail compliance requirements
- Strong communication and organisational skills with the ability to multitask and prioritise effectively
- Problem-solving mindset and resilience when managing challenging situations
- Retail qualification or relevant management certification is desirable

What we offer We are committed to supporting our employees with a comprehensive benefits package and a positive work environment.

We offer competitive remuneration, staff discounts and access to professional development opportunities that will enhance your retail management skills. We value work-life balance and provide flexibility where possible, supporting you to manage your personal wellbeing alongside your professional responsibilities. Our team-focused culture encourages collaboration, innovation and career progression, with opportunities to develop your skills and advance within the organisation.

About us

We are a respected name in the hospitality and retail sector, committed to delivering exceptional service and quality products to our customers. Our bottleshop operations are an important part of our business, and we pride ourselves on offering a curated selection of beverages and a knowledgeable customer experience. We are driven by our values of integrity, excellence and customer focus, and we invest in our teams to create an inclusive and supportive workplace.

With a strong presence in the Sydney market, we continue to grow and evolve, always striving to exceed customer expectations and maintain our reputation as a trusted retailer.

Apply now

If you are an experienced retail store manager ready to take on this exciting challenge, we would love to hear from you. Please submit your application with your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.

📌 Retail Store Manager - Bottleshop (Surry Hills)
🏢 Thomas Hotels
📍 Surry Hills