Lhere Artepe Supermarkets With a solid commitment to customer satisfaction, operational efficiency, and community engagement, Lhere Artepe Supermarkets maintains high standards of retail service and store management. To support its extensive retail operations and maintain effective supervision across departments and trading shifts, the business is seeking to appoint five (5) experienced and dedicated Retail Supervisors to join its team.

Key Duties and Responsibilities The successful candidates will be responsible for: 1. Supervising and coordinating the daily activities of retail sales assistants, checkout operators, and other frontline supermarket employees to ensure efficient store operations.

- Ensuring customers receive prompt, courteous, and professional service while maintaining appropriate standards of product quality and availability.
- Responding to customer enquiries, complaints, and service-related concerns, resolving issues professionally and referring complex matters to store management where necessary.
- Preparing staff rosters, organising work schedules, allocating daily responsibilities, and ensuring adequate staffing coverage across supermarket departments and trading shifts.
- Assisting with the recruitment, induction, training, and performance monitoring of retail employees to maintain productivity and service standards.
- Instructing and guiding employees in customer service techniques, sales procedures, point-of-sale operations, and the appropriate handling of challenging customer situations.
- Monitoring stock levels, conducting inventory checks, identifying replenishment requirements, and coordinating the ordering and receiving of supermarket merchandise.
- Ensuring products are accurately priced, appropriately labelled, correctly displayed,



and replenished in accordance with supermarket merchandising and presentation standards.
- Examining returned or damaged merchandise, assessing customer return requests, and determining appropriate action in accordance with store policies.
- Supervising checkout operations, monitoring cash-handling procedures, checking transaction accuracy, and assisting with end-of-shift reconciliation and reporting.
- Ensuring workplace health and safety procedures, hygiene standards, food-handling requirements, and security measures are followed throughout supermarket operations.
- Monitoring staff performance, addressing routine workplace concerns, and assisting management in maintaining a productive, respectful, and cooperative working environment.
- Maintaining records relating to stock movements, customer complaints, staff attendance, and daily operational activities, and reporting relevant matters to store management.
- Supporting the implementation of store policies, promotional activities, loss-prevention procedures, and operational improvements to maintain efficient retail service delivery.

Qualifications and Experience Applicants must possess: 1. An AQF Certificate II or III in Retail Services, Retail Operations, or a relevant discipline, or an equivalent qualification.

- Alternatively,



relevant practical experience in retail operations or supervision that demonstrates the competencies required for the position.
- A minimum of 2–3 years of relevant experience in retail operations, supermarket operations, or frontline customer service, preferably including supervisory responsibilities.
- Demonstrated experience supervising retail employees, allocating work responsibilities, and coordinating daily store activities.
- Practical knowledge of stock control, inventory management, merchandising, product replenishment, and retail pricing procedures. 6.

Experience handling customer enquiries, resolving complaints, and maintaining high standards of customer service.

- Familiarity with point-of-sale systems, cash-handling procedures, and retail transaction processes.
- Sound understanding of workplace health and safety requirements and relevant retail operational procedures.
- Strong communication, interpersonal, organisational, problem-solving, and team leadership skills.
- Ability to work effectively in a fast-paced supermarket environment, manage competing priorities, and maintain operational standards.
- Willingness to work flexible shifts, including weekends, evenings, and public holidays, according to business requirements.

About Company

Established in 1986, Outbush Alice Springs is a locally owned retailer in Central Australia, offering authentic Australian brands like RM Williams, Akubra, Ariat, and Blundstone. Known for its exceptional customer service and quality products, Outbush caters to locals and visitors seeking durable, stylish outback apparel and accessories.

Work Type: Full time Salary: $68000-68000 Job Publish: 06-11-2026 Job Expire: 06-12-2026 Apply on: Retail Supervisor Job here! This job is brought to you by workinitiatives.com.au.

📌 Retail Supervisor (Alice Springs)
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