Meditrina Beverages is seeking a highly organised, enthusiastic and proactive Sales & Customer Operations Coordinator to support our national sales team.
This is a varied and hands-on role suited to someone who enjoys administration, working with people, preparing sales and marketing materials, and keeping a busy sales operation running smoothly.
Experience in the liquor industry is an advantage but not essential. Training will be provided.
Key Responsibilities
Manager Customer online portals
- Timely processing of sales orders, loading pricing and discounts and new product ranging
- Administrate the GS1 and CDS submissions
- Monitor stock availability and replenishment requirements
Support National Sales Team
- Daily administrative and operational support including product presentations
- Prepare and distribute weekly and monthly sales reports as well as KPI reporting and developing additional reports that support decision making
- Provide input and insights into sales forecasting and demand
- Communicate to the team potential supply risks as well as opportunities that impact customers
- Partner with the team and overall business to support continuous improvement initiatives
- Co-ordinate trade shows and promotional activities including onsite cellar door events and activities
- Escalate potential supply risks as well as opportunities that impact service outcomes for customers
- Daily administrative and operational support including accurate customer master data, product presentations and maintain share calendars
Customer-focused Responsibilities
- Build strong working relationships with customers and understand their ongoing needs
- Act as a key point of contact for customer enquiries, including pricing, product information and promotional offers, though emails, phone calls etc
About You We're looking for someone who has:
- Strong administration and organisational skills
- Good Microsoft Excel skills and confidence working with sales data and reports
- Experience using Microsoft PowerPoint to prepare professional presentations and promotional material
- Excellent written and verbal communication skills
- Strong attention to detail and the ability to manage competing priorities
- A positive, proactive attitude and willingness to learn
- Confidence working independently and as part of a team
Highly Regarded
- Experience using Mailchimp for customer email marketing
- Experience in sales administration, wholesale distribution, FMCG or the wine and beverage industry
- Familiarity with CRM systems, digital marketing and promotional campaigns
What We Offer
- A wide-ranging and rewarding role supporting a national sales operation
- Training in liquor wholesale systems and industry-specific processes
- The opportunity to develop skills across sales administration, marketing, customer service and operations
- A friendly, collaborative working environment
If you're organised, enjoy working with people and have strong administration and computer skills, we'd love to hear from you.