Company Description West Coast Forklifts is a long-established forklift solutions partner with more than 30 years of business experience and a team of industry experts. The company offers a full range of material handling services, including long- and short-term forklift hire, new and used forklift sales, and comprehensive servicing and maintenance. With over 150 years of combined sales and service experience, the team focuses on delivering professional support, competitive pricing, and fast turnaround times.

West Coast

Forklifts specializes in Toyota, BT, and Raymond forklifts while servicing all major brands, providing a true one-stop forklift experience. Recognized as one of Western Australia’s preferred destinations for forklifts, the business is based in Perth, WA.

Role Description The Service Manager is a full-time, hybrid role based in Perth, WA, with some work-from-home flexibility. This role oversees the day-to-day operations of the service department, including scheduling and dispatching technicians, managing workshop workloads, and ensuring timely completion of servicing and repairs.

The Service

Manager monitors service quality, safety standards, and compliance, while maintaining accurate service records and documentation. They collaborate closely with sales and operations teams to coordinate servicing for hire and sales units and to support customer needs. The role includes engaging with customers to provide updates, resolve issues, and develop long-term service relationships,



as well as managing parts ordering, basic budgeting, and continuous improvement of service processes.

Qualifications

- Demonstrated experience in service management or workshop coordination within material handling, automotive, or similar technical environments.
- Strong customer service and relationship-management skills, with the ability to communicate clearly with clients and internal stakeholders.
- Operational planning and organizational skills, including scheduling, workload prioritization, and time management.
- Basic mechanical or technical understanding of forklifts or industrial equipment, with the ability to interpret service requirements and technician feedback.
- Proficiency in using service management or ERP systems, and solid skills in MS Office (Outlook, Excel, Word) for reporting and documentation.
- Experience managing or supporting teams, including guiding technicians, promoting safety, and fostering a collaborative workplace.
- Problem-solving and decision-making skills, with a focus on efficiency, safety, and customer satisfaction.
- Valid driver’s license and ability to visit customer sites as needed within the Perth region.
- Relevant trade, technical, or business qualification is advantageous (e.g., mechanical trade certificate, diploma in business or operations management).
- Experience in the forklift, material handling, or heavy equipment industry in Western Australia is highly beneficial.

📌 Service Manager (Perth)
🏢 West Coast Forklifts
📍 Perth