The Position

Reporting to senior management, you will take responsibility for the overall leadership, operational performance and commercial success of the service operation.

This is a hands-on leadership position combining people management, financial accountability, workshop productivity, customer relationship management and business development.

You will lead and develop a skilled team, maximise workforce utilisation, maintain strong financial controls and ensure customers receive exceptional service outcomes.

Working closely with workshop personnel, field service technicians, service administration and senior management, you will identify opportunities to improve service delivery, increase productivity and grow recurring service and maintenance revenue.

Your role will involve

- Leading, motivating and developing workshop and field service teams.

- Managing departmental budgets, forecasting and P&L; performance.

- Driving technician utilisation, productivity and labour recovery.

- Monitoring WIP, gross margins and operational KPIs.

- Improving workshop efficiency and service delivery.

- Developing strong customer relationships and securing service contracts.

- Ensuring high standards of technical quality, safety and compliance.

Candidate Requirements

You will be an experienced Service Manager or senior service leader who combines strong people leadership with technical credibility and commercial acumen.

Ideally, you will bring:

- Proven experience leading service teams within engine manufacturing, heavy equipment, industrial machinery, power generation, rail, marine or a related technical environment.

- Trade qualifications or a mechanical engineering qualification.

- Demonstrated ability to motivate employees, improve engagement and build high-performing teams.

- Experience managing budgets, forecasts,



operating expenses and P&L; performance.

- A track record of improving productivity, technician utilisation and operational efficiency.

- Experience managing WIP, service reporting, labour recovery and departmental KPIs.

- Strong customer relationship skills and the ability to identify and develop service contract opportunities.

- Excellent communication, planning, problem-solving and stakeholder management skills.

Above all, you will be a commercially minded leader who understands the relationship between employee engagement, operational efficiency, customer satisfaction and profitable business growth.

Salary Package & Benefits

- Base Salary: $145,000–$150,000 per annum.

- Car Allowance: $20,000 per annum.

- Superannuation: 12.5% employer contribution.

- Company Bonus: Performance-based opportunity linked to business results and the achievement of key financial and operational targets.

Total Indicative Annual Package: $183,125–$188,750, plus company bonus.

Why Consider This Opportunity?

This is an opportunity to join a globally recognised manufacturer, take ownership of an established technical service operation and make a genuine impact on its people, customers and financial performance.

You will have the chance to influence how the service division operates, develop a high-performing team and contribute directly to the organisation's continued growth.

Apply Now – Confidential Enquiries Welcome

If you are a commercially driven Service Manager who knows how to lead people, improve performance and grow a profitable service operation, we would welcome a confidential discussion.

Please email your CV to *@Cappro.com.au or call Ryan directly on 0406 011 for a confidential conversation.

Cappro Pacific specialises in recruitment across the capital equipment, earthmoving, industrial and heavy machinery sectors throughout Australia and New Zealand.

📌 Service Manager – Propulsion & Diesel Engines- Syd (Moorebank)
🏢 Cappro Pacific
📍 Moorebank