Bring your technical knowledge, lead a connected service team and build lasting customer relationships.

Are you an experienced service professional who enjoys solving technical problems, supporting technicians and helping customers make informed decisions? This is an opportunity to put that experience to work in a role combining team leadership, technical estimating and customer service.

About O’Brien Energy

O’Brien Energy is an Australian-owned business delivering industrial boiler, steam, hot water and process heating solutions. We support customers through engineering, installation, commissioning, servicing and ongoing optimisation.

Our people are practical, collaborative and passionate about delivering great work. Our values guide how we work together: Be a Good Human, Play as One Team, Make the Complex Simple, Think Like an Owner and Enjoy the Journey.

The opportunity

As our Victorian Service Manager, you’ll provide day-to-day leadership, technical guidance and operational support to our Service Technicians and Service Coordinator.

Your initial focus will be taking ownership of service estimates and quotations—working with technicians to understand their findings, develop accurate scopes and explain recommended works to customers.

As you build your knowledge of our customers, equipment and operations, you’ll progressively take on broader responsibility for service coordination, technician support and team development.

What you’ll be doing

- Turn technical findings into clear quotations: Prepare accurate, commercially sound estimates for servicing, repairs, replacement parts and recommended works.

- Support our technicians: Provide practical guidance, help resolve job-related issues and keep priorities and follow-up actions moving.

- Build customer confidence: Explain technical recommendations, respond to enquiries and develop a strong understanding of customer sites and equipment.

- Keep service delivery connected:



Work closely with the Service Coordinator and internal teams to support scheduling, job progress and changing priorities.

- Develop team capability: Share knowledge, coach technicians and encourage a team-oriented approach to customer service.

- Recognise opportunities: Identify additional service needs through technician recommendations and customer conversations.

What you’ll bring

You’re technically minded, approachable and organised. You can talk through a problem with a technician, explain the proposed solution to a customer and follow through on the details.

You’ll bring

- Experience in industrial service, maintenance or a related technical environment.

- The ability to interpret technician reports and prepare accurate estimates and quotations.

- Experience supporting technicians, mentoring colleagues or coordinating field service activities.

- Strong customer communication and relationship-building skills.

- Sound judgement, practical problem-solving skills and the ability to manage competing priorities.

- A willingness to learn our equipment, customer sites and service operations.

Experience with industrial boilers, steam, hot water or process heating equipment would be highly regarded.

Why join O’Brien Energy?

- Make a visible impact: Help shape service delivery and customer outcomes across Victoria.

- Build on your technical experience: Combine practical knowledge with leadership and commercial responsibility.

- Grow your scope: Develop broader service management responsibilities as your knowledge and capability grow.

- Work with a connected team: Join people who share knowledge, support one another and take pride in their work.

- See the value of your work: Help customers keep essential industrial equipment operating effectively.

Ready to bring your experience to O’Brien Energy?

Apply through SEEK with your resume and a brief cover letter outlining your technical service experience and what you would bring to the Victorian team.

📌 Southern States Service Manager (Sunshine)
🏢 O'Brien Boiler Services
📍 Sunshine