The Armadale Store Manager is responsible for the effective performance and daily operations of their store, with a focus on driving sales, delivering exceptional customer experiences.

The Store Manager creates a culture of excellence, ensuring the team is aligned, motivated, and consistently working towards achieving both business targets and service standards. This role plays a vital part in the overall success of the store through hands-on leadership across all areas including sales, visual merchandising, team development, and client engagement.

In collaboration with the National Retail Manager, the Store Manager provides regular insight into store performance, team development needs, and customer trends to support broader business objectives and initiatives. The role requires a proactive and strategic thinker with robust communication and people management skills, capable of adapting to the dynamic nature of retail while upholding the standards and values of the Lee Mathews brand.

Key Responsibilities

Team Development and Management

- Inspire, develop, and manage their team members to meet and exceed targets.
- Work closely with NRM to oversee team recruitment, onboarding, training and ongoing development of both casual and managerial team members
- Conduct team meetings, trainings and development plans

Sales and Customer Experience

- Driving sales and strategy across their locations with a strong awareness of weekly, monthly and yearly budgets




- Ensures stores are delivering a consistent and elevated customer service experience that reflects LM’s values
- Guides their teams in styling and sales skills and ongoing product knowledge
- Nurturing VIP clientele through outreach and activation initiatives

Communication and Coordination

- Serve as a key line of communication between cluster and NRM
- Report weekly, monthly, yearly on their store’s performance

Financial Planning and Budgeting

- Effective management of monthly salaries
- Monitor and manage store expenses for their cluster

Inventory Management

- Overseeing cluster in the effective management of SOH to reduce stock shrinkage
- Ensure locations have sufficient stock to achieve targets
- Prepare for and oversee rolling stocktakes and quarterly stocktakes
- Monitoring branch transfers and customer holds to ensure accurate inventory levels

Visual Merchandising

- Responsible for ensuring VM standards are maintained across locations through regular store visits
- Training and development of VM skills to team members

Operational Excellence

- Managing day to day operations of cluster to ensure productivity and KPIs are achieved
- Developing and implementing processes and procedures to aid in efficient operations

Leadership

- Provide leadership and management support to both locations in the absence of other team members
- Assisting NRM with operational tasks as needed
- Support with key duties when NRM out of the business

📌 Store Manager (Armadale)
🏢 Lee Mathews
📍 Armadale