Student Services & Community Liaison Officer

Classification

AO5 (NT Public Sector equivalent)

Employment Type

Full-time (Part-time by negotiation)

Location

Tiwi College – Pickertaramoor, Melville Island

Reports To

Business Manager / Director of Operations

Position Overview The Student Services & Community Liaison Officer provides high-level coordination and administrative support for student services, family engagement, wellbeing, and participation programs at Tiwi College. The role works closely with students, families, teaching staff, community stakeholders, and external service providers to support attendance, engagement, training pathways, and positive student outcomes.

The position also holds responsibility for coordination of the Junior Rangers Program, including stakeholder liaison, logistics, participant tracking, and reporting requirements.

Key Responsibilities:

Student Services & Family Liaison

- Coordinate student enrolments and ensure all required documentation is completed accurately and in accordance with legislative and policy requirements

- Maintain accurate and confidential student records in FACTS Management and associated systems

- Liaise with families regarding student attendance, wellbeing, engagement, and participation

- Liaise with Centrelink and other agencies regarding ABSTUDY and related student supports

- Assist with preparation of Student Behaviour Plans, incident reports, correspondence, and related documentation

Attendance, Transport & Operational Coordination

- Monitor student attendance and whereabouts and escalate concerns in line with College procedures

- Coordinate student and staff transport requirements, including daily travel, clinic visits, excursions,



and external appointments

- Assist with planning and coordination of school events, excursions, and community activities

- Assist with ordering school supplies, food, ferry tickets, and other operational requirements

Junior Rangers Program Coordination

- Liaise and work alongside stakeholders and service providers to coordinate delivery of the Junior Rangers Program, including work experience placements

- Support participant administration including USIs, CDU enrolment documentation, and training requirements

- Coordinate logistics including transport and accommodation, and undertake driving duties where required

- Ensure appropriate equipment, PPE, and resources are available, maintained, and stored correctly

- Maintain accurate records of participant attendance, courses, and units completed using spreadsheets and reporting tools required by funding bodies

Collaboration & Continuous Improvement

- Work collaboratively with teaching staff, wellbeing teams, coordinators, and leadership to support student outcomes

- Contribute to continuous improvement of student services, engagement processes, and reporting systems

After-Hours & On-Call Support

- Provide limited after-hours support only where required and in accordance with College procedures and operational needs





- After-hours support is not routine and is subject to organisational structures, delegated roles, and coordination arrangements

Key Selection Criteria

Essential

- Demonstrated experience in student services, education administration, community services, or a related field at a comparable level

- High-level administrative skills including record keeping, reporting, and document preparation

- Robust interpersonal and communication skills, including the ability to engage effectively with families and community stakeholders

- Demonstrated ability to manage sensitive and confidential information with discretion and professionalism

- Ability to work independently, prioritise tasks, and manage competing demands

- Sound computer literacy, including experience with databases or student management systems

Desirable

- Experience working in a remote, Aboriginal, or culturally diverse community

- Knowledge of ABSTUDY, VET pathways, or education compliance requirements

- Current First Aid Certificate or willingness to obtain

Capabilities (AO5 Aligned)

- Communication: Communicates clearly, respectfully, and effectively with a range of stakeholders

- Judgement & Problem Solving: Applies sound judgement and escalates matters appropriately

- Teamwork: Works collaboratively to achieve shared outcomes

- Planning & Organisation: Effectively manages tasks, schedules, and priorities

- Cultural Awareness: Demonstrates respect for Aboriginal culture and community protocols

Special Requirements

- Working with Children Clearance (Ochre Card)

- National Police Check

- NT Driver Licence (or ability to obtain)

- Capacity to work flexibly to meet operational requirements

📌 Student Services & Community Liaison Officer (Tiwi Islands)
🏢 Tiwi College
📍 Tiwi Islands