Job Description05th November, 2026Customer Service Consultants (Contact Centre) - multiple roles availableBased onsite 5days in Milton QLD - one train stop from Brisbane CBDBrand new team - Exclusive roles with WorkTrybe + Sumo EnergyPaying $60K+Super - Permanent opportunity - grow your career in nurturing, fun environmentFull time roles - 7.30am-6pm rotating roster, Monday-FridayBe part of something new. Help rebuild a brand. Grow your career.WorkTrybe have been partnering exclusively with Sumo Energy as they establish a brand new Queensland contact centre team. This is your chance to join a growing team of enthusiastic individuals, shape the culture and build your career in a business that's going through a major transformation.The RoleAs a Customer Service Consultant, you'll be the voice of Sumo Energy helping customers with a wide range of enquiries while delivering an experience that actually feels human.This is a high-volume inbound contact centre role (50-100 calls per day), where quality, empathy and attention to detail matter.Handling inbound customer enquiries across billing, payments and accountsUpdating plans, tariffs & account detailsNavigating multiple systems and maintaining accurate notes (critical!)Managing conversations in line with strict energy industry complianceIdentifying when to escalate (e.g.
safety concerns like gas leaks)Taking the extra time to ensure customers feel heard and supportedWhat we're looking forStrong customer service mindset - friendly, empathetic and solutions-focusedExperience in a call centre or customer-facing role (entry-level considered)Excellent communication & listening skillsAbility to learn systems quickly and work across multiple screensHigh attention to detail, especially with note-taking and complianceA proactive attitude - willing to learn, improve and growComfortable working in a regulated environmentEnergy experience is not required - full training providedShifts & Salary$60,000 + SuperMonday-Friday rotating roster between 7:30am - 6:00pm to service customers across Australia37.5 hours per weekWhy join Sumo Energy?Sumo Energy is rebuilding with new leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy.You'll be joining a team where:Leadership is hands-on and supportiveThe environment feels like a startup within an established businessThere's real opportunity to progress and shape your careerReady to be part of the rebuild?If you're looking for more than "just another call centre job" - and want to be part of something you can actually influence - we'd love to hear from you.*Full working rights are required for this role.
📌 Customer Service Consultants (Brisbane)
🏢 WorkTrybe
📍 Brisbane
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