We are looking for an:

Technical Service Administrator & Showroom Consultant

Your duties:

- Support inquiries by clients regarding Service, Warranty, General Tech Inquires, Installations
- Resolve customer enquiries via phone and email, logging cases in the provided platform
- Provide remote technical support to end-users, retailers, and partners to diagnose and resolve product issues efficiently
- Coordinate field-based technical service activities, ensuring timely and professional on-site support for customers, through our Technical Service Partners
- Coordinate spare parts and replacement parts management, inventory management and ordering, ensuring availability and delivery for service interventions
- Monitor service performance metrics and maintain accurate service reports and documentation.
- Plan and coordinate training programs for Technical Service Partners
- Coordinate spare parts and replacement logistics for partners to support service operations across regions
- Monitor partner service quality, providing feedback and continuous improvement initiatives
- Work closely with HQ and regional technical departments to implement new training materials, updates, and product knowledge sharing
- Showcasing the BORA product range through compelling story telling and profound product knowledge with a basic level of cooking ability to demonstrate the appliances, as required




- Ensure necessary consumables are fully stocked and aid where needed on in house event preparations and coordination
- General office and showroom based administrative tasks for a cohesive environment

Your profile:

- Full work rights within Australia
- Technical Customer Service experience, ideally in an appliance industry
- Understanding of electrical, mechanical and software-related systems (IOT)
- Ability to understand complex technical interdependencies
- Capability to coordinate demonstrations to clients and organise training to Service Partner
- Ensure technical accuracy and product resolution
- Translate complex technical topics into practical service and training concepts
- Basic cooking ability and food hygiene best practices
- Strong customer service skills
- Very good Microsoft office skills
- Working days Tuesday - Saturday, 8:30am – 5:00pm with occasional evening work as required

We are offering:

- Great learning opportunities and full training provided
- A dynamic role – hybrid
- Head office in Drummoyne NSW
- Small national team workplace
- Attractive career development opportunities
- Various team events

We look forward to receiving your full application including the information about your earliest possible start date: [email protected]

📌 Technical Service Administrator & Showroom Consultant (Southern Sydney)
🏢 Bora
📍 Southern Sydney