Centacare | Transformation Team | 12-Month Fixed-Term Contract | Hybrid Working

Great change doesn't start with a new system. It starts with helping people understand why it matters.

At Centacare, we’re on a journey of transformation, introducing new technologies, improving the way we work and finding better ways to support our people and the communities we serve.

Centacare | Transformation Team | 12-Month Fixed-Term Contract | Hybrid Working

Great change doesn't start with a new system. It starts with helping people understand why it matters.

At Centacare, we’re on a journey of transformation, introducing new technologies, improving the way we work and finding better ways to support our people and the communities we serve.

But even the best technology or the most carefully planned project can fall short if people aren’t informed, engaged and confident about what’s changing.

That’s where you come in.

We’re looking for a talented Change Communications Advisor who can turn complex information into clear, engaging and genuinely useful communications that help people navigate change.

This is a newly created, 12-month opportunity for someone who loves writing, enjoys working with people and understands that successful communication isn’t just about sharing information. It’s about creating understanding, building confidence and helping people feel part of the journey.

About Us

Centacare is a purpose-led, not-for-profit organisation committed to making a positive difference in the lives of children, young people, individuals and families across Queensland.

Our people work across a diverse range of services, providing care,



support and practical assistance to those who need it.

As our organisation continues to evolve, we’re investing in improving our systems, processes and ways of working, making it easier for our teams to do what they do best: support the people and communities who rely on us.

And we know that bringing our people along on that journey is just as important as the changes themselves.

The opportunity

Working within our Transformation Team, you’ll play an important role in helping our people understand, embrace and successfully navigate organisational change.

You’ll work alongside project managers, senior leaders and teams across the organisation, developing and delivering internal communications that make change easier to understand and more meaningful for everyone involved.

This isn’t a role where you’ll simply be asked to send out announcements or update the intranet.

We want someone who takes the time to understand what’s changing, why it’s happening and how it will affect different people across the organisation.

Someone who can turn that understanding into thoughtful, practical communications that people actually want to read.

What You’ll Be Doing

- Developing and delivering internal communication plans to support organisational transformation, current systems,



technology implementations and process improvements.
- Working closely with project managers and stakeholders to understand upcoming changes and translate them into clear, engaging messages.
- Creating a variety of communications, including staff updates, announcements, FAQs, presentations, project communications and leadership briefings.
- Writing, editing and maintaining content across internal communication channels, including SharePoint.
- Supporting senior and executive leaders with communications that help their teams understand and respond to change.
- Tailoring communications for different audiences, recognising that frontline employees, support teams and senior leaders may have very different information needs.
- Helping build awareness, understanding and engagement throughout change initiatives.
- Gathering feedback and adjusting communications to ensure messages are clear, relevant and reaching the right people.
- Contributing ideas to improve the way we communicate and engage with our people.

What We’re Looking For

We’re looking for someone who is a genuinely strong communicator, not just someone who knows the theory of change management.

You might currently be working as an Internal Communications Specialist, Communications Advisor, Change Communications Coordinator or in a broader marketing and communications role with a strong internal communications focus.

You may even come from a journalism background, where you’ve developed the ability to find the story, ask the right questions and communicate complex information in a way people can easily understand.

Ideally, You’ll Bring

📌 Change Communications Advisor (Australia)
🏢 Centacare Brisbane
📍 Australia