As the first point of contact, you will play an essential role in creating a welcoming and supportive workplace for our clients and their pets. You will support our dedicated veterinary team that cares for a wide range of patients — from much-loved family pets to injured or orphaned wildlife.
Key responsibilities
- Greeting clients and managing the front desk with a positive, calm approach
- Scheduling appointments and assisting with client enquiries
- Processing payments and maintaining accurate records
- Assisting with wildlife intake and liaising with carers when needed
- Liaising with Vets and Vet Nurses to ensure the best outcome for our clients and patients
About you
- Excellent communication and customer service skills
- Strong organisation and attention to detail
- Ability to multitask in a fast-paced, sometimes unpredictable environment
- Reliability and flexibility
- A friendly, team-focused attitude
- Experience in a veterinary or medical/front desk role (preferred but not essential)
Benefits
- Supportive, positive team culture
- A workplace where no two days are the same
- Ongoing learning and development
- The privilege of helping pets and wildlife get the care they need
- Working in a purpose-built facility with modern technology