As a Volunteer Receptionist at Northern Volunteering, you’ll play an important role in supporting our team and helping people connect with volunteering opportunities.

This role is based in our Salisbury office on a Tuesday, which is generally a quiet working environment. There will be times when you’ll be working independently in the office, so we’re looking for someone who is comfortable taking initiative and managing tasks on their own. Don’t worry if you haven’t done everything before – training and support will be provided.

You’ll use your excellent communication and people skills to answer incoming calls, direct enquiries, take bookings for referrals and make outbound calls to potential volunteers and clients regarding training sessions.

You’ll also put your administration skills to use, working with Microsoft Office and Google Docs to complete data entry, update records, prepare documents and certificates, and assist with general office duties.

There is also the chance to join our Expo team from time to time, helping showcase Northern Volunteering and the work we do to the wider community. This is a shared role, with you teaming up with other NVSA volunteers and staff. Training will be provided.

Volunteer Receptionist – Key Duties

- Answer incoming telephone calls, direct enquiries appropriately and make outbound calls.
- Record and save bookings accurately using Microsoft Excel.
- Complete data entry, including accurately typing information into online documents and certificates.
- Monitor and respond to emails in a timely manner.
- Collect, sort and distribute incoming mail.
- Undertake general office administration and provide support to the team as required.
- Assist with community expos and events when available.

Required Skills and Experience

- Strong interpersonal and communication skills,



with the ability to engage with people from diverse backgrounds.
- Excellent telephone communication skills and a friendly phone manner.
- Confidence using computers and the Microsoft Office suite, particularly Excel and Word, along with an understanding of databases.
- A friendly, positive and professional attitude with a strong focus on customer service.
- Good and accurate typing skills.
- Well-developed organisational skills and the ability to manage tasks independently.
- Strong attention to detail.
- Reliability, commitment and an understanding of the importance of confidentiality when dealing with members, staff and clients.

About NVSA

Northern Volunteering SA Inc. (NVSA) is a community-based, not-for-profit Volunteer Resource and Information Centre based in Salisbury. Operating since 1984, we support and promote volunteering throughout Adelaide’s north and beyond.

Our service area extends from Port Adelaide, Prospect and Enfield through to Tea Tree Gully, Gawler and the lower Barossa. We provide volunteer referral and training services for volunteers and volunteer program managers across five referral offices, while advocating for and supporting volunteering within our region.

Volunteering with NVSA

By volunteering with Northern Volunteering, you’ll be contributing your valuable time and skills to an organisation that makes a real difference in the community.

You’ll be helping connect people with meaningful volunteering opportunities, supporting our team and contributing to community development throughout Adelaide’s north and beyond.

Category

Community Services

Commitment

Regular - more than 6 months

Type Of Work

Administration & Office Management,

Time Required

Please note this an unpaid volunteer position. Day required is a Tuesday from 9.30AM to early afternoon. There is a preference for an individual that can commit to this volunteer position longer-term.

Training

Training provided

📌 Volunteer Receptionist (Salisbury)
🏢 Northern Volunteering SA
📍 Salisbury