Australian citizenship and current Baseline clearance mandatory
We’re seeking two experienced API/Integration Support Analysts to join a Federal Government agency, supporting critical integration platforms and services.
You’ll work within a multidisciplinary team to maintain API availability, investigate incidents and support digital partners. This is a hands-on production support role involving MuleSoft and IBM API Connect.
What you’ll do
- Troubleshoot production integration incidents and coordinate resolution with technical and development teams.
- Maintain and configure MuleSoft and IBM API Connect APIs and applications.
- Test APIs and environments, and monitor API health, performance and usage.
- Support digital partner registration and onboarding, working with internal and external stakeholders.
- Improve support processes and maintain operational and configuration documentation.
- Participate in an on-call roster to maintain the availability and reliability of critical integration services.
What you’ll bring
- At least 2-3 years’ experience working with APIs and/or integration technologies.
- Experience troubleshooting issues and managing competing priorities in high-pressured environments.
- A strong understanding of API and integration technologies, with the ability to learn new platforms quickly.
- A quality-focused approach to improving processes and service delivery.
- Robust communication skills, including the ability to explain technical issues to non-technical stakeholders.
Highly regarded
- Administration and configuration experience with MuleSoft or IBM API Connect.
- Exposure to CRM systems.
- An interest in accessibility and accessible design and development.
Mandatory requirements
- Australian citizenship.
- Current Baseline security clearance.
- Availability to work a minimum of three days onsite per week.
- Willingness to participate in an on-call support roster.
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📌 API/Integration Support Analyst (Parramatta)
🏢 Talent International
📍 Parramatta
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