- Welcoming late-arriving guests and providing a warm farewell to early departures.
- Ensuring the smooth and effective operation on the hotel overnight, maintaining exceptional guest service and the safety and security of the property.
- Taking initiative to create positive and memorable guest experiences through every interaction.
- Completing the nightly audit process, including reconciliations, reporting, and preparation of end-of-day documentation.
- Preparing and distributing overnight reports to relevant departments to support operational readiness.
- Managing reservations, guest accounts, and in-hour guest information, ensuring all records are accurate and up to date.
- Delivering efficient check-in and check-out experiences while responding to guest enquiries professionally and promptly.
- Monitoring the safety and security of guests, team members, and hotel assets throughout the night.
- Anticipating and responding to guest requests, ensuring a seamless and personalised experience.
- Working independently overnight whilst confidently managing issues and making sound decisions when required.