Townsville City Council seeks an experienced Team Manager Infrastructure, Security & Operations to lead six FTE across Technical Operations, Cyber Security, Service Desk and IT Asset Management. The role shapes strategy, improves service maturity and ensures secure, reliable IT services in a hybrid cloud/on-prem environment. Reporting to the CIO, you will balance strategic initiatives with BAU, manage budgets, and drive performance in a large, diverse organisation with a robust customer focus.