Technical Business Analyst

Your new company
Join a large, highly regulated organisation delivering a significant customer service and technology transformation program. Working across several interconnected initiatives, the organisation is investing in modern digital services, contact centre capabilities, workflow automation, data and enterprise integration.
Your new role

- 12-month contract

- Complex enterprise transformation program

- Customer service, integration and data focus

As Technical Business Analyst, you will provide business and technical analysis across a portfolio of interconnected customer service initiatives. You will develop a connected view of customer journeys, operational processes, technology impacts, data requirements, integrations and cross-project dependencies.
Acting as the link between business stakeholders and technical delivery teams, you will translate customer and operational needs into clear, feasible and testable requirements. You will maintain traceability across design, build, testing, implementation and post-go-live support.

Key responsibilities will include:

- Facilitating discovery workshops, interviews and requirements sessions

- Defining business, functional, non-functional, system, data, security and integration requirements

- Developing user stories, use cases, acceptance criteria and traceability matrices

- Mapping current and future-state customer journeys, business processes and system processes

- Analysing APIs, interfaces, data flows and system dependencies

- Supporting data profiling, reconciliation, data modelling, lineage and source-to-target mapping

- Identifying dependencies, impacts and delivery risks across concurrent initiatives

- Supporting testing, implementation, operational readiness, cutover and hypercare.





What you'll need to succeed
You will be an experienced Technical Business Analyst with a strong track record delivering complex enterprise application, customer service or digital transformation initiatives.
You will bring:

- Strong experience translating business needs into detailed technical and data requirements

- Knowledge of enterprise applications, APIs, integration patterns, data flows and non-functional requirements

- Advanced stakeholder management, workshop facilitation and vendor engagement skills

- Experience with BPMN, swimlane diagrams, service blueprints and system interaction flows

- Strong data analysis capability, including data quality, reconciliation, modelling and lineage

- Experience working with solution, application and data architects, cyber security, testing and technology operations teams

- Understanding of Agile, Waterfall and hybrid delivery environments

- Proficiency with tools such as Visio, Miro, Jira, Azure DevOps, Confluence and advanced Excel

- An understanding of privacy, cyber security, records management and data governance principles.

- Experience within utilities, energy, asset-intensive industries or another highly regulated and operationally critical environment will be well regarded but is not essential.

What you'll get in return
This is an chance to join a high-profile transformation program where your analysis will influence customer journeys, technical design, data governance and delivery outcomes across multiple interconnected initiatives. You will work closely with senior business stakeholders, architects, delivery teams and specialist vendors in a complex enterprise environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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📌 Technical Business Analyst (Sydney)
🏢 Hays
📍 Sydney