National Customer Service Manager - West Footscray Role:

National Customer Service Manager Location:

West Footscray Salary range: Up to

$210,000

including super + bonus opportunity

About GrainCorp

GrainCorp is leading the way in sustainable agriculture, connecting rural communities with food, animal feed, and industrial customers around the world.

Role overview As the National Customer Service Manager at GrainCorp, you will lead and inspire a dedicated team to deliver exceptional customer service across all touchpoints. The primary goal is to enhance customer satisfaction, loyalty, and retention by developing and implementing effective service strategies and processes. This role oversees customer service operations nationwide, ensuring timely, accurate, and professional support for customers.

Responsibilities

Lead and manage the national customer service team

Develop and implement service strategies and processes to improve customer satisfaction, loyalty and retention

Oversee customer service operations nationwide to ensure timely and accurate support

Utilise CRM tools to manage customer interactions and data





Collaborate with cross-functional teams to enhance service delivery

Key qualifications

Proven experience in a customer service management role, preferably within the agribusiness or related industry

Experience using a CRM for customer service

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Analytical mindset with the ability to interpret data and make informed decisions

Customer-focused with a passion for delivering outstanding service

Collaborative approach to business decision-making

What we offer

Hybrid work and adaptable leave options including birthday leave

Family Inclusive Workplace accredited employer

Support for balance, care and flexibility in every career

Employment details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service

Industries: Food and Beverage Manufacturing, Wholesale Import and Export, and Transportation, Logistics and Storage

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📌 National Customer Service Manager - West Footscray (Melbourne)
🏢 GrainCorp
📍 Melbourne